Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[prettyinpa]

I'm dislike the list too.

Although there used to be a feature on a former iteration of BT that was nice, it listed everyone's hearts next to their avatar on the front page. Returning this feature would make giving heart parties so much easier, we wouldn't have to keep checking our favorite person's page, the number would be right out there.

[purly]

If we could hide the Top Contributors sidebar, there would be more space for the actual posts.

[lmi82]

[veronika23]

@heartsmyface  OMG YES on that list!!!  It feels like it goes against everything BT stands for... so not community. I truly do not get the point of that feature and I really really really do not like it.

[Tamara76]

@veronika23@heartsmyface 

I agree - The list makes it feel like a competition and that is not what we should be here for.  I just want to talk about makeup and skincare and see pictures of people's hauls.

I also don't like the term kudos - Totally agree that it is business jargon.  I'm still calling them hearts. ❤️

Something else I found to be glitchy is that one's total heart count varies depending on where they look.  For example, if I go to my profile and look under "all posts,"  I see one number in the top right corner for total heart count. 

However, if I go to Conversations and click on "View All" in the right hand "Top Contributors" box, when I change the time range to "All Time" in the "Heart Leaderboard," my heart count is significantly less than it is in my profile (and less than it was prior to the BT to BIC data migration).  I see the same thing when looking at a few other people's profiles and noticed one person's count was short by like 6k in the "Heart Leaderboard."

This could make a difference for newer BT members who are trying to meet a minimum heart requirement to participate in TSBs, RAKs, Trades, etc...

[veronika23]

Well since I can't reply to your posts ladies...

@misscg  I'm not popular. I just post a lot. 😄  And you are popular and an awesome community member! It's true it has no relevance... besides doesn't mean because people are somewhere on that list that their advice is good or bad... we all have different experiences too... doesn't mean because something worked for one person that it will work for another etc... so I really don't see the point.

@heartsmyface  exactly what you just said. It's like some kind of competition and I really hate it. Aren't we all here to share our love and obsession and help each other.  This is just something that would bring unnecessary negativity IMO. It's a community not a competition.

[misscg]

@veronika23 I don't like the list either. For one you're always on top and I'm like I'll never be that popular 😂 The list also has no value or relevance. Like should people want to listen to one user's advice over another's because they're higher up on the list? It makes no sense imo

[heartsmyface]

The list really peeves me off.  Numbering us does nothing but introduce competivity when we're supposed to be here to to lift and support each other.  

[darkiceis]

I joined several groups and then I was "un-joined"  for some of the groups. For the last few days I have been trying to "re-join" some groups I cannot.

I click on "join" and nothing happens. I tried on my mobile device and desktop (chrome & safari)  

[Tamara76]

I have noticed that there are a handful of people whom I am having trouble following.  I select "Follow" on their profile and their follower count increases by 1 and the button label changes to "Unfollow" so it looks like I have successfully followed them.

However, when I navigate away from their profile page and  come back, I am no longer following them.  Their follower count is reduced by 1 and the button label is "Follow."

How can I get my following selection to stick?  Thank you in advance! 🙂

@KatieBT@candacebt

[lmi82]

I've been having the same problem!

[sabrinas]

Not sure if this has been mentioned yet, but it would be nice to have the page numbers near the top of the thread instead of having to scroll to the bottom in order to be able to pick a page to go to!!  Having it at the top AND bottom would be handy!  I've been keeping my format as "oldest to newest" for now since if I set it as "from newest to oldest" it's still a bit wonky.

[Titian06]

@sabrinas - Yes, I posted many pages back that the page numbers should be at the top and bottom like they were in BT.  I said it's inconvenient and annoying to scroll all the way to the bottom when I'm at the top and know I have to go back a page or two.

[starsandbucks]

@sabrinas agreed! I also made that suggestion on the first day but I'm sure it's long since buried. I'd also like to see "next" and "previous" buttons as they're a little easier for touch screen navigation.

[Tamara76]

I totally agree!   @sabrinas 

I especially like the idea of having them at the top of the thread AND the bottom for easier navigation. 🙂

---

sabrinas wrote:

Not sure if this has been mentioned yet, but it would be nice to have the page numbers near the top of the thread instead of having to scroll to the bottom in order to be able to pick a page to go to!!  Having it at the top AND bottom would be handy!  I've been keeping my format as "oldest to newest" for now since if I set it as "from newest to oldest" it's still a bit wonky.

---

[aydasu]

1. Why so much white space? On the left and right of the threads? 

2. Can you utilize those spaces so they we do not have to keep changing the page numbers. 

3. Can you do an infinite scroll of some sort?

[Tamara76]

I just want to give a shoutout to @candacebt! 

I PMd Candace and Katie my incredibly long list of suggestions/issues and positive feedback (posted below) and Candace took the time to respond back to me via PM regarding every single one of my issues/suggestions!  I am happy to know that most of my issues were already on her radar and comforted to know that we are being heard. 

Thank you so very, very much for the response, Candace!   ❤️ ❤️ ❤️

 

[m26430]

Since this is a thread for questions: 

Is there a possibility for more groups to be added? I would love to see a "cruelty free beauty" group. 

Thanks!

[Beadshopgirl]

Yes! That would be a helpful group to have here. 

[veronika23]

@Beadshopgirl@m26430  for now there is a thread for that 🙂

https://community.sephora.com/t5/Makeup-Is-Life/The-cruelty-free-thread-dupes-discussion-and-news-pa...

[k617]

A couple of other things I noticed while accessing the community through the app (on iOS)

- the keyboard doesn't have a comma or colon!

- the space bar is TINY. I know this might be my issue, but if we can just have the regular keyboard rather than a customized keyboard, that would be great. I keep hitting the @ beside because it's on the spot where I usually hit for the spacebar.

I also missed a positive!

THANK YOU for the "Ignore" feature!! I just received a couple of PM's and noticed there was an option at the top of the message. I don't want to test it out (don't have anyone to ignore at this time ;)) but I hope it blocks PM's as well as from seeing anything that person's posted. If we can get this in the "..." menu where we can Reply, report a post, etc. that would be LOVELY!