Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[alexasteph]

@ElleElleG Hm, I haven't heard of a thread or a PM like that. Similar to the Succesful Trades List?

[ElleElleG]

@alexasteph  I've been thinking about future TSBs/exchanges as well and that's going to be quite a task.  The OP or co-hosts will have quite a bit of work cut out for them to vet those who want to participate and, lets be honest, that will likely trigger the "clique, etc" commentary.  😕

Edited to Add: If I remember correctly there's a PM (possibly a full thread) floating around that notes safe users/successful participants.  I'm not crazy about there being one in a highly public location but perhaps generating one for exchanges is something to consider?

[lmi82]

It would be a dream come true if BT was back. I miss it so much. 

[Saschattack]

Agreed. I wish they would change it back. There was nothing wrong with the format before. I loved it. This new format is so difficult to use/read. Hate everything about it. I used to go on BT several times a day- I was almost pretty much always on it- whenever I had a free moment I would browse BT. Now, I'm hardly ever on it because it's so difficult to use. 

[veronika23]

OMG yes please!!!! 😭😭😭

[tbuss]

I agree! I can't find anything now 😞

[darkiceis]

@Anewxa I'd rather too that we had the old BT back. Did I miss the info about the hearts? Where do we see our total heart count? I know what's listed is not correct. 

[ElleElleG]

@darkiceis @veronika23 @alexasteph just realized that you can see heart count & join date when you click on the # of members following a particular thread!  It's not exact but it gives you a good idea.

[darkiceis]

@veronika23 Thanks V!

feedback - seriously? Why can't hearts be more visible? I like seeing people's hearts, I'm heart broken. 

[veronika23]

@darkiceis

go to Conversations (in the black bar at the top)

My Posts (on the left side of the page)

At the top below the black bar (Home, Groups, Conversations, Gallery) you'll see My Conversation Activity to the left, your nickname in the middle, and heart count to the right.

Hope this helps.

[alexasteph]

It looks like threads/posts are being deleted? I've seen a couple of others wonder where their posts went and I've just discovered one of mine is missing. Can others confirm they've noticed this issue too?

[veronika23]

@alexasteph  I've noticed a lot of threads that were migrated after the big move are all jumbled and some posts are on whatever page instead of the 1st page where it should be etc. For example: I replied to a comment the other day and it was on the first page and now it appears to be on page 89 or something.... in the middle section of the thread.  😞   It would be nice to get an update on that. Do the mods know about this issue we keep reporting?  Are they working to correct the orders of those threads? Would it be helpful to share the threads that have this problem so it can be fixed? Would it be helpful to know which thread they are working on correcting so we don't comment until it's fixed? Like post somewhere that  x, y, z thread are being worked on and we will be able to access them the following day or so. I think all the posts are in the thread somewhere... just the order is out of whack.

@KatieBT@candacebt

[ElleElleG]

@alexasteph I thought a few of my posts had been deleted as well.  I was able to find them in my posting history and when I clicked on the thread it took me to my post as it was previously. However I noticed that the order of the post/comment chain was even more out of whack (embedded between posts from last year) than what many have already reported.

[lyravega]

@alexasteph  Yes! Sometimes I can't post, or replay to posts. And, sometimes my posts just disappear ( and I don't have them in "my posts" anymore, either ). I think @mrsbaine  mentioned not being able to respond to posts is some kind of bug...? ( I am really not sure anymore. Too much is going on. And, everything is one big mess hard to follow. ( Honestly, I don't even try to anymore... ) ) But, I don't know if that includes disappearing posts, as well, anyway?  

[RGbrown]

@alexasteph

I've had a thread disappear. The link to it from my browser history still works, but there's absolutely no sign of it on BT. It's not in my post/thread history at all, nor does it show up in the group where I posted it. 

I haven't inspected my posts carefully, but I wouldn't be surprised if some of those are missing too.

[angel7594]

@alexasteph, I noticed the same thing! One of my postings from the other day is now on page 100 of a thread, and another posting seems to be missing. 

[MlleCC]

Echoing feedback from others members, I would say that my biggest irritation with the new layout is the ordering of posts and replies.  As of right now, the most recent reply or "sub-reply" appears at the top of each thread, without any indication at all of the original comment to which it is replying.  Scrolling down the thread, you will find other stray replies that look entirely out of context since it doesn't appear to be associated with any original post or comment.  Mods, I think we would all be grateful if this issue is prioritized at the top of the defect fixes list.

[RGbrown]

@MlleCC

Sadly, you have to sort from oldest to newest for now if you want to see replies in the correct order (most of the time...there are still threads that are out of whack no matter what, but this is mostly helpful).

From Katie's original post:

"There is a known bug with comment threading that we are working on. This means that if you want to see replies to a thread nested the “correct” way, you have to sort your thread view from oldest to newest. Yes, that means the newest comments are on the last page of the thread. If you sort by newest to oldest, you will see the newest comments on the first page, but replies won’t be nested under the comments they’re posted in response to. (See? Bug.)"

[Madeline7]

Hi, I made a thread last week that I can I longer seem to view:

http://community.sephora.com/t5/Makeup/The-Cruelty-Free-thread-dupes-discussion-amp-news/m-p/2822386

[alexasteph]

Hi @KatieBT @candacebt... Can we get an update about some of the "glitches" and "bugs" we've reported? Maybe let us know what specific issues keep popping up so we know they are at least being acknowledged and looked at? I'm sure you're getting swamped with requests and stuff, but the same things are being reported continually so if we know they are being looked at, people might see "Oh yeah, that's my issue, it's being taken care of" and won't need to re-report it. Some of the layout stuff is obviously a bit different, but I think the functionality concerns are the most important for people right now - being unable to heart (kudos?), 3rd layer replies, thread nesting, etc. 

Thanks!

[RGbrown]

@alexasteph

I'd love an official update too...right now it just feels like we've been left to twist in the wind... 😢

I might be able to help you with one issue though. For kudos, there's actually a setting to turn them off, which could be the problem. Go to the settings screen (click on the bell, then the gear in the bottom left of that drop down), select preferences, then the kudos tab. Unchecked the first box. Mobile screenshot attached, but desktop is a similar-ish view.