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Ask a Beauty Director

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If you follow Sephora on social media, you've probably seen our Beauty Directors dropping beauty knowledge left and right, interviewing brands, and even dropping into the BIC on occasion! We have two Beauty Directors, @DavidBD and @MyieshaBD, who are Makeup Artists with years of industry experience. These beauty geniuses are subject matter experts and they give life-changing beauty advice!

 

We are creating this thread to allow you all to connect with our Beauty Directors here in the BIC! This is a place for you to ask them ANYTHING beauty-related. Don't forget to bookmark this thread by clicking the bookmark icon at the top right of this thread. It will come in handy for those moments you wish you had a beauty expert on speed dial for questions like "is it a good idea to layer these skincare products?" or "what's the best brush for my foundation routine?"

 

Want to ask a question? Click the 'Reply' button below!

Re: Ask a Beauty Director

Hey how come whenever I order online I never ever receive my free samples ?!?

Re: Ask a Beauty Director

@123helloitsme I'm sorry to hear that! I will send you a PM for more information. 

Re: Ask a Beauty Director

Hello I keep having issues on staying with a primer and foundation . My face gets oily by the end of the day and my face doesn’t look smooth and you can see my pores what do you recommend? I use full coverage . 

Re: Ask a Beauty Director

Hello, I love the Huda Beauty matte liquid lipstick. I use the trophy wife colour. But I have another one by Anastasia in "spice" which is my favourite colour. I tried to order the Huda in "spice girls" thinking it would be similar to the anastasia lipstick, but it was way too dark. I would like help finding the Huda beauty liquid matte close in colour to spice in the Anastasia line. 

Re: Ask a Beauty Director

I have a question about microcurrent devices. The Nuface mini or the 7E MyoLife Mini? What kind of benefit should I expect to see from microcurrent treatments? 

Re: Ask a Beauty Director

IT cc+ liquid veil discontinued. I love it and need something comparable. Not IT necessarily and brand with same look and consistency. Maybe Dior with the cushion?  Help!!

Re: Ask a Beauty Director

Hi! I’m 35 years old and I’m getting dark spots on my face. What can I use to get rid of them?😳

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Re: Ask a Beauty Director

I have locs and I would like to highlight them rose gold or copper color how would I do this 

Re: Ask a Beauty Director

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 what would cover up my xanthalasma?

Re: Ask a Beauty Director

I have heard wonderful things about Dior Lip Glow. Do you agree or is there another lip balm you prefer?  I know the colours are sheer but I am still not sure how they will show up on me. I have an olive yellow undertone. I would say I am warm based. If you could suggest some colours thanks.  

Re: Ask a Beauty Director

hello I received a product from The Ordinary and it didn’t come with a protective seal or any type of sticker on the box. Just the bottle in the box.  It also has some liquid around the rim like it’s been opened before. Can you tell me if it’s normal for the ordinary products to come without a seal?

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Re: Ask a Beauty Director

I received my toner by the Ordinary and I can’t open the cap for the life of me 😞 

 

I was so excited to included in my night routine but the cap won’t budge and I’m frustrated

Re: Ask a Beauty Director

Hi hotcatlady88,

 

Try running the cap under hot water from the faucet. Maybe some product dried on the thread closure? Also another suggestion is trying to use one of those rubber things that are used to apply extra grip to open a jar. Or you can use both! Just be careful not to use too much pressure, as you might break the bottle and/ injure yourself. 

Unfortunately, if all else fails, exchanging the bottle for a new, "un-stuck" one might be your option. 

Re: Ask a Beauty Director

Hi @hotcatlady88,

 

I'm sorry to hear that! I'll send you a PM to further assist you.

 

Always,
Danee

Re: Ask a Beauty Director

I received 3 pkgs today of the farsali set, I only opened one but one of the bottles literally had nothing in it. I had to wipe off the dropper in order to get anything and there wasn't much of anything on it either.

Re: Ask a Beauty Director

@tracey09 I will send you a PM to help. 

Re: Ask a Beauty Director

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Hi, I just received my package today of the Farmacy Moisturizer and another sunscreen and the moisturizer came broken 😞 i’m so upset. fortunately, the sunscreen is fine but is there anything I can do in order to get a new moisturizer? Thank you so much 🙂

Re: Ask a Beauty Director

If there's a Sephora near you bring it in and exchange it for a new one. 

Re: Ask a Beauty Director

Hello! I have some peeling around my mouth from using Retin-A. I'm looking for a moisturizer that would hydrate my skin to help combat the peeling, but not irritate it or cause breakouts. Any suggestions? I do prefer to use brands that are cruelty-free. Thank you!

Re: Ask a Beauty Director

I bought the Huda Demi Gloss for Christmas and I’m not loving the color. Do you suggest putting a gloss overlap on to change up the look?

824 Replies