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Website suggestions/requests...

Since the web monkeys are all up in the place making changes this week how about some new functionality on the retail site instead of wasting time on the forums?

 

I would LOVE to be able to go to a product page and see a notice across the top like at amazon dot come that says "you purchased this product on January 15th 2014". 

 

Or how about not deleting product pages or making them disappear when something is out of stock? We can't even read or leave reviews for a product then. It's so random which product pages disappear and which don't. It's beyond annoying. 

 

How about improving the 'loves list' section so that we can categorize and set priorities or even make notes for ourselves? 

 

You guys obviously have all this time on your hands (the programmers not the mods) to waste on the forums which according to statistics is only 3% of your website traffic. 

 

How about doing some real work and making the site work better for purchasers? 

 

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Re: Website suggestions/requests...

It might be a better idea for us to unleash the rage give feedback about the changes we want in the "Give Feedback Now" tab on the bottom right instead (while it's mostly customer service, same as here, I spotted someone with the title of Product Management on one of the questions, which means instead of our feedback being forwarded to the abyss of oblivion appropriate department, people who actually work on this stuff sees it).

 

If you don't like the pop up, here's the link: https://sephora.uservoice.com/forums/178320-sephora-feedback-forum-4

That link was from the Sephora feedback button so I figured it's ok. If it's removed, basically you click the grey "browse ideas" link beside Feedback on top left of the pop up.

Re: Website suggestions/requests...

That's what I was wondering, whether that tool is looked at by Sephora at all. If so it could be a great way for us to deliver feedback and make requests.

Re: Website suggestions/requests...

That little tab first appeared (lol, can I be paid to be a Sephora historian?) when the current website was in it's Beta phase, so ppl use that to report bugs when it went live. I know that the tech ppl did look at the stuff back then, but not sure if they do now. If you sort by "new" then it looks like Sephora CS (is it the same as mods here?).

 

I don't know, neither are perfect, but it's Sephora's problem, not mine. 

Re: Website suggestions/requests...

I'm on board with anything that involves awkward turtle.

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I want that turtle. Thanks for enabling me on stuffed animals

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OH MAH GAWD! It's a Squirtle!!!! lol Smiley Tongue

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you bet, my buns ARE spoiled and proud of it! Smiley Very Happy

 

Let me sounds much better!

 

Poo rolled in sugar is still poo!

Re: Website suggestions/requests...

Okay, I'm jumping in even though I think maybe I shouldn't. Many people know that I try to stay out of the drama and 'stuff', I claim to be Switzerland. I do feel like Switzerland is being invaded though.

 

Yes, there are changes that I hope will be made. Having a banner that says, "kssweetheart, you already bought this item 2 days ago you knucklehead." would be delightful, because I'm a scatterbrain. I'd love to be able to organize/prioritize my love list too.

 

I read Very Little of this thread, just a few comments, so forgive me if I should have educated myself more by reading this entire thread. I cannot read it. I do not want to read it. I will not read it. I feel that the people we are trying to communicate with may feel the very same way.

 

I will simply add that I think the old adage is true. You catch Many more flies with honey then you do with Vinegar.

 

I'm now going back to Switzerland with a GIANT bowl of ice cream in hand. Think I will find a good movie, get some love from my beloved dog and decompress. I hope that others will follow suit. (I know that some of us may prefer a GIANT glass of wine instead of ice cream, whatever works for you. Smiley Tongue)  Hope I don't sound 'High and Mighty' because I certainly know that I am neither. Peace.

Re: Website suggestions/requests...

How giant of a bowl of ice cream are we talking? Giant enough to share said ice cream? Smiley Happy

Re: Website suggestions/requests...

Yes, please share said ice cream..

 

Re: Website suggestions/requests...

wait..there's ice cream?

Re: Website suggestions/requests...

Apparently only in faux Switzerland. Smiley Wink

Re: Website suggestions/requests...

Heck Yeah! 

R.S.V.P me.

Re: Website suggestions/requests...

I can do that. We'll have to decide on a date & time & flavors for our get together.

Re: Website suggestions/requests...

It was Ginormous!!!! and tasty too.!

 

I had a side dish of vintage Tom Selleck with it **sigh**, but a funny thing happened. once the three of us sat down together (3 = me, ice cream, Tom) my ice cream melted in like 2 seconds flat! It was bizarre. So it seems that Tom not only makes me melt in no time flat, he has the same affect on Ice Cream! Maybe cause it just got so darn hot in here.

 

I'll run out and get some more and we can all find a time that's good for us and pig out together. We'll have to try to decide on what flavors of ice cream and what flavor of.....enterTOMment. I meant entertainment. silly me. Smiley Tongue

Re: Website suggestions/requests...

Sugar coating your disagreement doesn't make it less of a disagreement. It's fine that you didn't like the way I phrased it. 

 

If you're too lazy to read the entire thing then why bother commenting. I don't see how you thought this might add to the conversation. 

 

Saying you are Switzerland and then getting yourself involved after not reading it in its entirety pretty much negates you as Switzerland. Switzerland doesn't 'jump in, have its two cents worth and run off'. You are not Switzerland -- ice cream or no ice cream. 

 

I agree that perhaps that my wording could have been different but it was because of all the frustration of what they've done to BT and surely even Switzerland can appreciate that. 

 

As far as catching more flies with honey I am under no illusion that this will ever be read by said code monkeys or that they would care about any of it or give it a second thought. It was more venting and a wish list of things that will probably never happen. But thank you for beating a dead horse and side-tracking the original issue yet again. 

 

Enjoy your ice cream. Smiley Happy

Re: Website suggestions/requests...

Last time I checked, Switzerland's game plan has been, "sorry, but we're Switzerland, we're staying out of it," then they go and do exactly that.  They don't even tell you they're having ice cream because they staying out of anything that doesn't concern/interest/affect them.  

 

I have to wonder what Switzerland's stand on ice cream is.  I bet they prefer gelato.

Re: Website suggestions/requests...

There are some bugs when I post or try to edit a reply - often this will put the red "reply" button behind the thumbnails of the photos in the thread. This is usually in Firefox or Safari.

 

Also, since I go to the Louge section a lot now, the number next to the envelope indicating my PMs disappears, so I can't tell when I have a PM or not.

 

I think a list of purchases that are part of your current points would be nice, or a points summary so you know if that trip to SiJCP counted, and the purchases that you have this year towards VIB or Rouge. 

 

Also, purchases in general are hard to search, they only seem to go back so far.

 

Categorizing your favorites would be really cool. 

 

Finally, could there be one way to contact the moderators/admin as a group? It seems like people have different shifts and it's hard to know who is on. Sometimes I go with who has posted most recently, but that doesn't always work. If there was ONE way of contacting whoever was on that would be nice when issues arise. 

 

Thanks for listening!! Smiley Happy

Re: Website suggestions/requests...

i would love it if there was a points breakdown!  i am losing my mind a little trying to figure out if i got my double and triple points

Re: Website suggestions/requests...

I would like an actual points breakdown as well. The other day(I think it was Thursday) a number of points were added to my account, and I can only assume that they were from the skincare promo because I didn't make any fragrance purchases. I am also not sure if the correct amount was added. 

Re: Website suggestions/requests...

As it is now, I have to go back to the emails I get from Sephora at different times because that email contains my points as of the email date.  Then I have to work from there to see what's been used/added.  I am pretty sure I received the 2x points for the skincare purchases earlier but don't know if it was the right amount, but I could figure it out using the emails.

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