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Website suggestions/requests...

Since the web monkeys are all up in the place making changes this week how about some new functionality on the retail site instead of wasting time on the forums?

 

I would LOVE to be able to go to a product page and see a notice across the top like at amazon dot come that says "you purchased this product on January 15th 2014". 

 

Or how about not deleting product pages or making them disappear when something is out of stock? We can't even read or leave reviews for a product then. It's so random which product pages disappear and which don't. It's beyond annoying. 

 

How about improving the 'loves list' section so that we can categorize and set priorities or even make notes for ourselves? 

 

You guys obviously have all this time on your hands (the programmers not the mods) to waste on the forums which according to statistics is only 3% of your website traffic. 

 

How about doing some real work and making the site work better for purchasers? 

 

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Re: Website suggestions/requests...

ITA.  I feel like our language is being hijacked, and someone is always getting offended by something.  I try to live and let live unless someone is trying to force their social/political/whatever agenda on me.

Re: Website suggestions/requests...

"trying to improve BT for our benefit"

 

What do you mean by our benefit??? You certainly don't speak for me. I'm sure I'm not the only one who hates the new changes.

Re: Website suggestions/requests...

That the intention is to do it for our benefit doesn't mean that it actually works out that way. I think basically any changes to BT probably don't end up benefiting Sephora in any meaningful way profit-wise, so when they do make any changes, why do they do it? To annoy us? That seems unlikely.

 

I think changes - for the most part - are always well intentioned, and always intended to improve the site for us, the users. It may not always succeed in doing so, and as I said, I'm not a fan of the changes myself, but I can certainly see the good intentions for what they are. I'm not trying to speak for you, as I didn't say "This benefited us", I said they're "trying to do it for us". Judging from the responses to Candi's announcement, I think many others also saw it as something positive.

 

Again - I didn't see it as a good change. I don't like not being able to see the OT threads, because half the threads I start are Off Topic and now I'm probably going to forget to go there. I'm making a general point, not a specific one to this change.

Re: Website suggestions/requests...

I feel pretty strongly that the forums ARE a marketing tool for Sephora. I alone have spent a small fortune on things I wouldn't have even known about had it not been for BT. Such as...I was having severe skin issues, based on feedback from other members I ordered First Aid Beauty Ultra Repair Cream in the largest size THAT day, and since then have purchased two more  in more portable sizes. I learned about Naked 3 before the launch here and purchased when it came out - actually, two - one for me and one for a friend. I became a NARS fan here.  I want Hourglass ambient lighting powders because i see how popular they are.  I split the UD liner vault with two other ladies here, that's $300 alone and I wouldn't have ever purchased it on my own.  I ordered Anastasia Dipbrow the day I saw images posted by some ladies here who were using it and their eyebrows looked fabulous! I am building up my DDG skincare collection, I was given some great feedback here on their C serum.

 

This is all stuff I purchased because of the forums, and after over a year I bet there's a lot more than that!  I always read product reviews before buying - there is a value to providing a place for us gals  to talk about makeup and skincare. I am going to listen feedback from people who are impartial with no ulterior motives, and I am always glad to sing the praises of products that have worked form me. (I am known to a few to be an enabler for Urban Decay products.)

 

Im not sure I wouldve made Rouge, BT has changed my spending and fueled my makeup obsession. What I'm saying is...companies spend a LOT on marketing costs, in my opinion, BT is a marketing tool in that it creates sales by pretty much working for itself.  Not that it doesn't require some work, with coding and moderating, but really it's the community supporting the community. There is value to drawing people in, especially those who have lots of experience with makeup and brands, because they can help others with their questions.

 

Can anyone else think of things they have purchased BECAUSE of BT? I am sure I'm not alone... Smiley Tongue

Re: Website suggestions/requests...

Definitely. BT has been such a terrible source of enabling for me. Every time my husband sees me on the forums he's like "Oh god what are they going to make you buy now?" Smiley Very Happy

Re: Website suggestions/requests...

I can't think of specific products right now but it's a lot! I know I got into Hourglass because of BT and like you said we shared the vault which I wouldn't have purchased by myself. I spent way more because I joined BT. A lot of enabling BECAUSE of BT. IMO BT is a marketing tool. People talking about products and how they like them etc. In french we call it bouche à oreille and it's probably the best type of marketing/advertising a company could ever ask for!

Re: Website suggestions/requests...

You're not alone Syd, I bought some of the very items you listed as well!  This board is very profitable for Sephora.

 

Re: Website suggestions/requests...

Absolutely no doubt.  It is a marketing tool for Sephora and nothing more.   If they were not making a profit from this,...it would gone.   And unfortunately, I have fallen into their trap and spent WAY more than I would have, had it not been for BT and all those darn enablers!!!  Smiley Very Happy Smiley Very Happy Smiley Very Happy

Re: Website suggestions/requests...

I agree with the idea of being able to organize the love list-even just being able to put them in my own order of when I want to purchase them would be a big improvement.

Re: Website suggestions/requests...

Yes, yes, and yes. Things that currently make me nuts. It's like you know my thoughts.

Re: Website suggestions/requests...

Way to go Syd - you said it all perfectly and I agree with you 100%!

 

How many things have I purchased b/c of BT? More than I would have normally ordered. Some people on the boards know what I love or we love the same things. They mention it and I purchase it!  It was my intent to NOT make rouge for 2015, yet I have already reached it. Smiley Sad

 

Butterbuns, is that the Royal we you are using?  You do not know me and are in no position to speak for me. May I suggest putting down your playground monitor whistle and finding something fun to do?  Great to share your opinion....please just speak for yourself and not the rest of us.  Also, I suggest you re-read what you write and ask yourself, "do I follow this advice myself?"  Thanks.

Re: Website suggestions/requests...

I second that!

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thanks brat!  took the words out of my mouth!

Re: Website suggestions/requests...

I am not sure if this has been said already as I did not read through the thread but things that I would like to see:

 

In the loves list -  I would like it to organize by things I have already purchased (show the date), then by category (lips, eyes, moisturizers, concealers, etc.)

 

I wish you would have a limited edition tab. I want to see what is new and for the spring/fall/winter/summer lines. Could you be able to sort it by lipsticks, shadows. etc?

 

This might be a more difficult request, but I would love to see all the brands sorted by shade like you do for the color IQ. I want to be able to do this for all makeup. So if I am a 2y05 what colors will work for me. If I am a 4r12 what colors would work for me?

 

Could you put a little notation on all shades that says warm undertone, cool undertone, neutral undertone, olive undertone? That would be so incredibly helpful when looking for new items.

Re: Website suggestions/requests...

I think the Limited Edition tab would be a nice addition too. I would probably be less likely to miss out on it. Smiley Happy

Nice thoughts lsp Smiley Happy

Re: Website suggestions/requests...

I would love to be able to respond to reviews. For example, if a people writes a review about how cake-y a foundation is, other people could give them tips on how to make it less cake-y.

Re: Website suggestions/requests...

That's an excellent idea. 

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I  think they need to prioritize, I would settle for getting e-mails.  As for the monkeys, after months trying to fix the problem of no e-mails and  giving them the benefit of the doubt, I personally think it's being generous.  They could also update some of the product pages and add the ingredients. Makes no sense that I have to google it just to find out what is in a Laura Mercier primer.  

Re: Website suggestions/requests...

butterbuns....you have posted nine times so far on this thread...who is belaboring, moaning, groaning, whining?....sneaking that we in there again; that matter has been addressed already.

 

would you rather be right or happy? or neither?  just give it a rest please....the autopsy has been completed!

Re: Website suggestions/requests...

spoiledbuns, maybe if you don't like it you could also skip over it Smiley Happy

 

if people respond to me, i think it's generally a good idea to reply back, especially if i'm asked a direct question.

 

i really never imagined the concept of being nicer could be so controversial.

 

anyhoo - this thread HAS been derailed enough. let's go (can i say let's? it means let us and i don't want to speak for you - but let me sounds so strange) back to discussing website improvements.

 

Q for the devs: Do you guys read the Give Feedback Now suggestions? That little box is always there in the bottom corner of the page and I only JUST used it yesterday. It'd be great if it was read regularly, it seems like a good way to send through ideas for improvements.

Re: Website suggestions/requests...

Ok ladies, how about us focusing on the website feedback part? =)

 

No, the tone of this post is not super polite/professional like in a business setting, but it's not the worst in the scheme of things if anyone have any experience with customer service (especially with the number of frustrated customers Sephora is getting). If the programmers/website designers of Sephora are true professionals, then they should act like professional and picking out the valid points that everyone is making regardless of the tone of the posts.

 

I've listed the 10 things I would like to see changed (and have tons more but those are minor), so peace out, friends!

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- a proud nerd and code-monkey-wannabe

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