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Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Well, since VIB rouges get free shipping, perhaps VIBs could get reduced shipping costs? I'm a Canadian and if I'm only making a $20 purchase, paying over $7 for shipping seems a bit much. I'm not saying shipping should be free, but maybe half-price shipping or making minimum purchase for free shipping $40 instead of $75. I'd be tempted to spend a lot more money at Sephora if they had this!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I also wish instead of showing only 12 of the available samples, you showed all of them. I frequently add samples to my bag as I see them, and while they remain in stock, they don't show up on the samples listed to the right of my shopping cart because they get pushed out of the box by the new samples put into the system. Ditto the 100 point perks, and promotions, which are at least easier to track even if Sephora does not advertise them. But this is especially with the samples, given how many people complain about fragrance samples being the only options. And again, if samples are there to make us come back and make bigger purchases with you later, doesn't it benefit your bottom line to let us choose from what is actually available?

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I miss getting a real catalog in the mail every once in awhile, definitely made me buy more! Throwback.



I also wish we could stack promo codes with orders. Not abusively, I just mean, if there are two promo codes good for a $35+ plus purchase, and I'm buying two $35 dollar items, I'd really like to be able to place a single order instead of placing two. I wouldn't ask for two $35+ promo codes in my order if spending $50 total, just for an accurate distribution without having to place multiple orders. Saves you guys on shipping as well. Even if you stagger it by the $50 mark like shipping (one promo code in an order less than $100, two in an order less than $150 but greater than $100, etc.), I'd feel better about placing orders knowing I'm wasting a tiny bit less packaging vs. my placing multiple orders now. And I'd buy more high ticket items. This is especially important now with the roll out of Rouge and flash shipping, where placing multiple orders with free shipping consisting of single items is more beneficial to getting free items be it samples, promo codes or perks. Save the environment and reduce your carbon footprint as a company while improving service!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

more than one code!!!! i spend a lot of money with you guys and always will. treat me right and i will send more people your way! reward those you do you right!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I always get Victoria's Secret coupons in the mail for free products, $ or % off a purchase or if you spend a certain amount, you get money off. And those always make my day. So I'd love it if Sephora sent those out.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I'm not a VIB yet, close though! But since someone stated below that VIBs wouldn't want a makeup tutorial or to come in and get their makeup done, maybe you could offer that to those that are close to VIB or Beauty Insiders in general. I would love that!

Even though I am a professional performer, I find it hard to apply 'day' makeup since I've only learned the performance level. I get overwhelmed by basics since I'm used to using a 'heavy hand.' 

 

Other perks or offers, maybe a free service like eyebrow waxing, a facial, manicure or pedicure...being a tester/model for a new product in store!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

The final part is about actual benefits you could add.

None of this (first 2 parts) really answers the question directly but if I were treated this way, I would feel Important (translate good about myself) and therefore spend more money. To directly answer the question, the samples for VIBs need to be at least travel size, this includes the 3 free samples. And while we're on the subject, let's get rid of the fragrance samples.  I have hundreds of them that I can't even give away.  How can you possibly decide if you like something from a packet that is good for 1 or 2 uses? The more expensive the product, the bigger the sample needs to be. Also promotion codes giving us an entire range (cleanser, serum, day cream and night cream, for example) would help me decide to invest in products. You do this occasionally in VIB kits and it certainly helps me decide on whether to invest in a skin care line. Finally our points should be able to be turned into gift cards 500 points for $5, 1000 for $10 and so on. And do double and triple points promotions more often.  I would be willing to pay a nominal fee ($5-$10) for travel size product range (high end lines) offers.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I totally agree with all your posts...

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Part II continues on customer service.  I hadn't realized I felt this strongly until I started to write.

If I am a frequent customer at a department store counter, I am recognized and given special attention and service. Also, those places where I am a good customer, sales associates call me regularly to update me on new products, special sales, and events held specifically for special customers. You need to work on establishing a one to one approach with your best customers. If I go to a Brand specific store, the same person will help me (if they're there and as I tend to shop at the same times, they usually are). The same is true at beauty counters in department stores. They keep notes on what I buy, concerns I have, colors I like, etc. My point is I have a personal connection with one person who knows me on sight and by name. I ask for that person when I go into the store, often I call beforehand to find out when she will be working. I basically make an appointment for shopping and the associate tries to get free when she knows I'm coming,  Perhaps Sephora needs to add an incentive for associates who work to establish a returning customer relationship (keep track of us with our BI, VIB numbers). I spend more money in these places every time because the associate knows what I need and like.

The only reason Sephora continues to get the bulk of my business is because I can buy all the product lines I use in one place. But if there aren't improvements soon, you will lose me.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

This post turned out so long that I had to break it into 3 parts.  This part is about customer service at the stores.

I have been a VIB since you started the program. As time goes on, I feel less and less Important. The number, selection and size of our rewards have been steadily declining. I don't go into the store very often because of my age (over 50), the associates don't want to help me because I believe they aren't getting enough training in skin care and makeup for those of us no longer in our twenties. Quite frankly, I know far more about the product lines and their properties than they do. So first thing is to train sales associates better (or how about hiring a few people over 40? It's no fun explaining aging to 22 year olds who behave like spoiled brats, rolling their eyes when they think I won't notice.). Second is to identify VIBs when we come in the door (and you do need to go back to having a greeter at the door, it's another reason I don't come to the store, sometimes I need to be pointed in the right direction or I have an appointment and need to find my person), give us a different color basket or attach a clip to the baskets. And then treat us as special and not a burden.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I am also over 50.  I am always very happy when there is a sales associate who is anywhere near my age.  The young people who help me are very nice, but it is great to talk to someone who really understands the issues you're working with at this time in life.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Id rather use my points on choosing something from the store. Or at least give us some better 100/500 perks. blah!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

  1. Free shipping with no minimum for VIBs would be so nice! The store closest to me is fairly small and doesn't carry a wide variety of brands so I often order online.
  2. I would love to be able to use my points towards full size products 
  3. Seeing more coupons in the mail and email would really make my day. Those of us with the VIB status spend a lot of money at Sephora; X% and $X off would be an awesome way to show Sephora's appreciation!
  4. A better birthday present than the BIs get would be nice too. I also loved the idea of getting a holiday present!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

it would be nice if sephora let us recommend which products should be used for the point perks,

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

The only thing I can even think of is the occasional % off discount. I LOVE sephora, but usually have to settle with going to Ulta simply because I can save a lot of money there with their bi-annual "20% off your entire purchase" coupons. 

A second one might be to get employees to specifically ask someone if they would like a sample of something (when they see the customer checking out a product). Some employees at my local store are so friendly about giving me a sample before purchasing, but some make me feel very uncomfortable about it so now I'm afraid to ask at all. 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I think the Beauty Insider program is great! However, if new benefits were added, here are a few I wouldn't mind seeing Smiley Happy


- you get points for reviewing a product; just a product you have bought, however, so that people couldn't just go around falsely reviewing as many products as possible

 

 - free shipping for anything over $25 for VIBs

 

 - I agree with the 2 promo codes for VIBs

 

 - a Christmas gift might be nice, hint hint? Although not necessary, the birthday gift is wonderful already Smiley Happy

 

In general I am very pleased with this program!!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I read a lot of these and don't see myself using a lot of the "perks" that people suggested. (Just me, just trying to give honest feedback.)

 

I do think it would be cool if VIBs got free shipping all the time, or at only $25?

 

I also think it would be neat if VIBs could use two promo codes, or at least one regular promo code and one VIB promo code? Maybe even if we did have to spend $25 or $50, but if there was at least an option to do this.

 

In the store, I've had Sephora employees complain to me (on more than one occasion) about VIBs being difficult to please (before they knew I was one, obviously). I think they felt bad when they found out I was one because I don't seem like a rich soccer mom and I was nice (they were obviously stereotyping). (Note: Employees have always been extremely nice and helpful to me - but I'm also nice to them and not demanding, just saying.) I'm not sure Sephora employees have the right attitude about VIBs - they expressed an attitude that seemed to think we (VIBs - not me specifically) were a huge hassle to deal with, not someone who keeps them employed. Smiley Wink

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

These days, i always find myself shopping in Nordstrom more than I shop at Sephora. Coz i can basically split my orders and get tons of samples and GWPs. I don't have to spend $50 just to get free shipping. I can buy a Mac Foundation Pump alone and i'd get 3 samples ( like deluxe sized Chanel samples that's been going on this week at Nordstrom). Maybe that's the reason why i don't reach VIB status here in Sephora. I just see the point on spending a $100 just to get some cheap deluxe samples when i can spend $35 on a minimum on Nordstrom and have an awesome GWP with full sized items. What I buy here in Sephora are just specially curated kits that are exclusive to Sephora and that's all.

 

I'm not a VIB and yet I feel bad for those ladies with the VIB status coz they spend a lot and they get only cheap-o stuff most of the time. I don't feel like there's a clear distinction between a VIB and Beauty Insider. One of the reasons why I'm happy and content on just being a Beauty Insider.

 

I wish that Sephora would at least revamp their VIB rewards system. At least as a way of saying thanks to those girls whom you own your business' existence to. They deserve more.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Details please..... what's going on at Nordstroms???? What location is giving out Chanel samples???

 

Thanks for your reply..

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I'm not sure if Nordstrom is giving out free deluxe Chanel samples in stores. But I know online if you make a beauty purchase they're offering 3 Chanel deluxe samples with your order. Limited time I believe. I made an order last week on Nordstrom and got to choose 3.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Thanks!!!!