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Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

maybe special late nights open and exclusive events/classes Smiley Happy

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Yes!  TJX has a rewards program in my area (as a pilot) and the perk is a special shopping day each month- usually Sunday mornings, and they bring in merchandise just for the event.

 

Sephora could so blow that out of the water.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

i would like maybe like an exclusive magazine maybe? sent to my house with deals like how ulta does with the coupon on the back.

 

 

Maybe like VIB classes? like free makeup and technique classes where people from the brands or makeup designers can teach us new things or more about there brands

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Along the lines of this, years ago, when Sephora University opened in SF, I heard from some associates at the Emeryville and downtown SF stores that Sephora was thinking about having classes for customers there, but I think that it never materialized, which was extremely disappointing.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Who wouldn't love a $25 card on their birthday. I just don't think it would be plausible. How would they prevent people from registering under multiple email addresses and entering random dates as their birthdays in order to receive extra gift cards? They would have to implement some sort of verification process (i.e. recording your drivers license number and using as service to verify your birthdate and that you haven't already registered). Then all that information would have to be stored on a computer somewhere and brings up privacy issues. I would be happy if they just provided a few choices of the gift they give you on your birthday. 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I do have to agree that if you compare the perks from frequently shopping at Ulta and Sephora, Ulta is hands-down much better.  Even if you only spend $50 a quarter at Ulta you get your choice of full sized perks (even if it is only say, a free nail polish)  Still, it is a FUN program to participate in.

 

I am both a VIB and I consistently get very high-level rewards at Ulta. I would echo others saying you should research your competition better, because VIB alone is not an incentive to shop.  I never have to work to make VIB status, because I consistently spend on products, but if I was "working" for it, i would question whether it were worth it.

It would be wonderful to use more than one promo code.

I don't find "makeovers" to be a compelling perk for VIBs.  When we reach this level, we know our stuff and know how to do our own makeup.  I never utilize this service and probably never will... it holds much more allure for makeup newbies.

 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

OMG your point about the makeovers is SO true.  Not only do most of us know how to do our own makeup by the time we get to be VIBs, but the associates only seem to know how to do eye shadow for very western eyes.  I have thick monolids and getting a full face done by people at Sephora has always turned out to be a disaster for me.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I agree with the suggestions already posted. Better and bigger samples would be a huge bonus. I would also appreciate getting more than one when I visit the store. I was in the store just last night and I didn't get even one sample. I need an incentive to go to the store instead of shopping online. Samples drive future purchases, that's why companies such as Clinique have their gift with purchase events. VIB would love to have a similar gift when we make a minimum purchase. I know I have purchased several items because of a deluxe sample I had the opportunity to try.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I would love to see more opportunities to win products from the stores and online. Maybe doing more of those swatch your eyeshadows and 100 ppl will be selected as winners. Or at the check out counter in the stores we could enter our name in a raffle thats free or a dollar can be added to your purchase total and as a BI you are entered to win a deluxe/full sized product at the end of the month. But the catch is that you have to be a beauty insider to enter so that we can feel a little extra special winning a product that not just anyone can get.  

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

More opportunities to earn bonus points.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

i laugh every time i take the time to do the survey on my reciept after a store purchase because it says did the staff make me feel like a VIB? how the heck would they know im a VIB? they treat everyone the same at the store... there is really no special perk at all! I dont like Ulta but i find I get more free stuff there with a purchase and its a bigger size than what a 100pt perk from Sephora gives! makes me upset just a bit!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Why can't the 500pt perks be 100pt perks?! 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

20% off!!!!!!!!!!=)))))

would be great.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I would like another 20% off card to come in the mail again soon like back in dec.  Or better yet make it $15 or $20 off a purchase. 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I really hope Sephora reads this and takes all these thigns into consideration. I mean, most of us replying here ARE VIB's therefore we spend a lot of our money and time on here!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Let us vib use 2 promo codes and a 20-25% discount instead of 15% like what the BI gets 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I agree with most of the points that ashleynne pointed out, so I'm going to expand on her list. (:

 

1. VIBs should be able to utilize as many promo codes as they want, or at least one for every $25 they spend. I end up splitting my orders up to get as many promo codes as possible, which costs more for you in terms of shipping, anyways...

 

2. Free shipping for VIBs at the very minimum... Or the option to get faster shipping for free. We spent at least $1000+ here... I know I've spent WAY more than that. We deserve it.

 

3. I don't really go to the VIB events because I don't think it's worth making an extra trip to the mall for... I'd personally like the same in-store perks to be available online.

 

4. You act as if 15% is a lot... and it's not even for VIBs only. Maybe offer VIBs 30% off while BIs only get 15% off?

 

5. The teeny samples are BS in general. I never know how well the products work if I can only get one use out of them (and so I'm not going to go out of my way to buy them). You need to have WAY more deluxe samples in general. For Christmas, my dad actually stuffs my stocking full of the free samples you give... Honestly, would you be happy seeing those samples as a gift?

 

6. VIBs should get more points per dollar than BIs. I don't even care if you make the extra ones have an expiration date... Or have us be able to collect "Sephora Dollars" or something that we can use to buy ANY product, not one that we don't even want.

 

7. I personally think VIBs should be able to get full-sized samples with every order, but a welcome discount would have been nice...

 

8. Yeah... not a huge fan of the birthday gifts. Or the options of gifts you give. I'd much rather have a 25% discount for my birthday.

 

9. VIBs and BIs basically have the same perks (I know I can't tell the difference). Make an effort to increase that difference between BI perks and VIB perks; us VIBs are often questioning why we made the extra effort to spend more money here.

 

10. VIBs can have access to exclusive sale items that are normal priced for everyone else.

 

My suggestion? Research your competitors more, like Ulta, and have a better incentive program than they do. That simple. I personally don't like Ulta that much since they sell drugstore AND high-end items in the same store, but I'm starting to shop there instead solely because I save a LOT more money and get more out of the incentives they give.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I agree.  I spend a lot and there really should be differentiation between vib and bi    2-3 code slots online for vibs.  Perks in between 100-500 pts.  A higher level beyond vib.    Sales for vibs only, higher % than 20.  A lot of places have gwp

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I notice when we hit "500 points", the gifts are so tiny!  They seem like samples!  give a real gift! We are all VIB's for a reason: we have spent a lot of money obviously all this time! We wanna let the BI's KNOW who the VIB's are!! We should also have a separate line so dont have to wait in line too long!!! now that would be awesome!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

More promo codes and samples!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I believe Sephora is really being cheap to their VIB's. Since I made status, I don't see a whole lot of difference between us and the regular beauty insiders. In fact in my state little to none "VIB events" from brands in sephora ever happen. So that kind of perk is useless to me. I agree that the chic week tote w/samples was a severe disappointment. Good thing I only bought a blush and cashed in for my birthday gift or it would of been truely wasted time.

 

 Here are my demands/agreements:

 

1. VIB's should be able to use 2 promo codes (why should BI's get the same priviledges we do)

2. free shipping for VIB's

3. Expand VIB brand "event/parties" 

4. No more of this 15% off crap, 20% is better. In fact 25% would be the best! For discounts.

5. Hand out samples and choose a deluxe size sample for purchasing (at least purchase $25 for a deluxe sample, like using the promo code online) at a sephora store. It's part of the reason I only shop online.

6. The points perk reward system should have bigger and better deluxe samples than anyone who can enter a code in for at sephora.com.

7. If you hit 1000 points you should be able to select a full sized product or given a giftcard to sephora

8. a better/bigger birthday gift for VIB's

 

Like others said, your guy's program isn't really an incentive to shop. You could go to a department store and get a free gift with a purchase of $35 with 5 or 7 deluxe sized samples or spend at least $100 at sephora to pick a single deluxe sized sample. And if you do hit the $500 spent beauty point perk it's still less value than a gift with purchase... That's really cheap of you guys. We spend good money so we should be treated just as well as buying from a department store!