Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Trending Now

Sephora.com Site Issues

Hey BeautyTalkers,

 

We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience. 

 

We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below. 

 

Thanks!
Katie

 

EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot Smiley Happy 

Re: Sephora.com Site Issues

I can't see reviews anymore either. Like others they appear for a few seconds then disappear.  I view on iPad.

Re: Sephora.com Site Issues

Two new issues (latest version of chrome)

 

-Cannot add more than 1 sample to my bag

-Cannot check out D:  (gets stuck in an infinite sign in loop)

Re: Sephora.com Site Issues

@Madeline7 the infinite sign in loop is happening to me as well when I'm trying to leave a review (also on Chrome) ahh so frustrating.

Re: Sephora.com Site Issues

Very frustrated that I can't see ratings & reviews like previous people have said. Difficult to decide on buying products without this feature! It's been days - when will it's be fixed?

Re: Sephora.com Site Issues

Hi @suseliz! Thank you for this feedback, can you tell me which device you're on (app, mobile site, desktop computer, etc.)?

Re: Sephora.com Site Issues

I'm using my iPad; and this feature doesn't work whether I use my Sephora app or safari.

Re: Sephora.com Site Issues

I've been having the same exact problem for the past couple of weeks. The reviews disappear after 2 or 3 seconds. It happens on my safari and my chrome browser in my MacBook Pro.

Re: Sephora.com Site Issues

I have the same problem too! Using Safari in my Macbook Pro

Re: Sephora.com Site Issues

I am also having the same issue. The reviews appear for a few seconds then disappear and don't come back. I will not buy a new product without first reading reviews. I hope this is fixed quickly!

 

Re: Sephora.com Site Issues

I've been having the same exact problem with the reviews disappearing as some people mentioned here already. It's been happening for the past few weeks. The reviews disappear after 2 or 3 seconds. It happens on my safari and my chrome browser in my MacBook Pro.

Re: Sephora.com Site Issues

same issues with the reviews! so frustrating 

Highlighted

Re: Sephora.com Site Issues

iPad Safari issue

I add samples to my cart and if I leave to shop for anything else they disappear. Have had to re-add samples many, many times in recent weeks.

Re: Sephora.com Site Issues

I can't see reviews either.  It's bee this way for days.  I am on Safari on a Mac Book Pro.  Doesn't work on iPad or iPhone either.  It is the same if I am using the app.

Re: Sephora.com Site Issues

Hey please fix I cannot view the product pages for purchase for weeks now. This weird dialogue box pops up but never loads. So I can't add products to cart meaning I CAN'T GIVE YOU MY MONEY!!!! Whatever you did undo it pretty please I wanna shop and right now the app is the only way I can. Tried every browser, doesn't matter they're all doing the same thing. Cleared history and cache.

Re: Sephora.com Site Issues

I was just looking at the Pretty Vulgar stuff, but since  I can't read the reviews, I'm not buying.

 

This whole web mess has to have cost Sephora a fortune in lost business. I can't believe how little progress has been made on the issues. 

 

Please fix the site; I'd like to be able to shop.

Re: Sephora.com Site Issues

I'm on an iPad, safari. Cleared everything out and reviews still don't show up. I'm not on the app. Emailed customer service and they kept telling me how to reinstall the app.  Didn't mention that this is a known issue. Just live chatted and was told to clear cookies and cache again. And change to Firefox or google chrome.  That did not help. Again, no mention that this is a Sephora site issue. Driving me crazy! Guess I'll shop somewhere else. I rely on reviews before making a purchase. 

Also, check your default shipping address. After the first email, my shipping address was changed (not by me) to a state across the country. If I had made a purchase without checking it would have went there.  How did that happen? Scary. 

Re: Sephora.com Site Issues

For the past 3 days I have not been able to see reviews AT ALL. Everything was working fine I was reading and ordering all the time, then all of a sudden reviews disappeared. Sometimes when the page first loads the reviews will pop up for a split second and then are gone again. I am like many others on here - using an iPad and safari. I know this system well and cleared the cookies on this page etc. but it did nothing. I have had this issue in the past, but only randomly on some pages, after I would reload the webpage a couple of times the reviews would come back....but not this time, they are completely gone and don't look like they are coming back.

Re: Sephora.com Site Issues

I am using an iPad with Safari as my browser - I have not been able to see reviews since the website changes approx 4 days ago. It is very frustrating! Sometimes when I have re-loaded the page there is a flash of the reviews for a brief second and then they disappear again. I cleared cookies, I deleted all memory of Sephora I had on my device but when I went back to the site it didn't help with anything. 

Re: Sephora.com Site Issues

Same issue, safari on iPad Air, but I also have the same issue on sephora app on iPad Air, not just safari. No reviews. 

Re: Sephora.com Site Issues

Same, reviews are gone. I ALWAYS read reviews before purchasing. This rouge is on pause until the reviews are back. 

 

Re: Sephora.com Site Issues

Same with me.  I used to spend a lot... probably two hundred a week and since the total website redo I think I've probably spent two hundred total... and that is about two months grand total...

Re: Sephora.com Site Issues

I have to use all browsers to try to sign in and use BT. And, navigating rest of the site... I am not even  going there. It's mission impossible and I gave up. Pages are not loading, or sometimes when they do they do it super slow. Painfully slow. They freeze. Don't react. Then they freeze my whole computer. Sometimes I can't add products to cart. Most of the time loves are as good as gone. Rewards Bazaar is out of reach. I can't even list it all right now and off hand. There's way too many things that make it impossible to use the site. It's so very frustrating.

 

Any chance of fixing this mess any time soon? Are you even working on it anymore? Just asking, because it feels like not. Things are not improving. Is this a new normal now? Is it possible to just roll the site back ( restore it? ) to the way it was back before the big change, when it all worked just fine and normally? I don't know if that's possible, not a techy. Just asking.

 

Any updates on the situation, @KatieBT ?

Re: Sephora.com Site Issues

Hello Katie - This is my second post about the ratings and reviews issue.It looks like this issue has been going on for a long time with many complaints but no resolution. Does Sephora want to lose customers? Your frustrated customers can go on Ulta/other sites to view ratings & reviews and then make a purchase there instead of Sephora. Internet shopping is the trend but customers rely on ratings & reviews before purchasing  - its vital to know which product to purchase by the ratings and the color etc. by the reviews. Please respond and let all of us know what is taking so long to fix your site. As others have said, clearing your history/cache & cookies does not resolve the issue. Its your site! Go back to the old one or fix the new one...or frustrate and lose customers. Thanks and I look forward to a response!

Re: Sephora.com Site Issues

Hi Katie,

 

I am reaching out on the reviews/q&a issue, too. It's been going on for weeks and I have tried clearing cookies/cache and updating the browser. Nothing has worked. It is getting more frustrating the longer this goes on.

I am a long time, very loyal customer and I really value reading reviews before I purchase items.  At this point, I often hop over to Ulta to read the reviews there and, if they have the product, by it there too. I am hopeful you can get this worked soon. 

 

Thanks!

Re: Sephora.com Site Issues

Same! I can no longer read reviews and have decided to not purchase until I can. Unless it's a item I am already aware of and use, I hate buying new products without reading reviews.  I don't want the hassle of having to load a new page to search for reviews. I'm sure they're working on everything, hopefully quickly. If not , tell them to get on it!!