Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Trending Now

Sephora.com Site Issues

Hey BeautyTalkers,

 

We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience. 

 

We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below. 

 

Thanks!
Katie

 

EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot Smiley Happy 

Re: Sephora.com Site Issues

This happened to me when I was browsing on Safari, but then I loaded the site on Chrome and the reviews stayed up. I feel like Sephora.com is way more glitchy on Safari than other browsers for some reason.

Re: Sephora.com Site Issues

Not sure I understand why Sephora redid their site. It's extremely difficult to use and navigate compared to the old UI. As others have mentioned, reviews are completely MIA - for me, it's across devices and browsers. I'm also having a difficult time logging in and stuck in a neverending refresh loop when it comes to certain login use cases. Also, please add brands a-z back to the brand drop down menu without making us have to click to a different page. Just a very inefficient shopping experience and the reason why you went from my favorite e-commerce site to one I no longer use. 

Re: Sephora.com Site Issues

I have been experiencing issues with reviews on all products.  Reviews will load, show for about 2 seconds then disappear. When I click on review again, it takes me to the page that says reviews but nothing to click on.  Reviews are an important part of making a decision, and can affect sales. I did email Sephora to let them know, however, nothing has been done. Frustrating!

 

Re: Sephora.com Site Issues

Yes, same here! I just commented on another thread about this. Using a MacBook Pro with the newest version of Safari, but the same thing happens when I switch to Chrome. Same thing happens on my iPad and iPhone. Very frustrating.

Re: Sephora.com Site Issues

I'm also having trouble with a MBP and Safari. I whitelisted Sephora's site and paused blocking across all tabs in Safari, thinking Ghostery was the problem. That didn't help.

Re: Sephora.com Site Issues

I have the same problem.The first product page has no reviews. I have to reload the page, the reviews appear, but stay about 2-3 seconds and disappear. Sometimes if I click back button I get a page that includes reviews which stay on. With so many back and forth on the same page, it takes a lot of clicks to go back. It gets so frustrating!

I use Safari on a MBP.

Re: Sephora.com Site Issues

I am noticing when I click on reviews they are not even showing up at all. When I click on reviews it just takes me down to the part of the page reviews should be but it shows no reviews what so ever. This is on the latest Safari, Chrome, and Firefox.

Re: Sephora.com Site Issues

I was not able to checkout on the 📱 or app. Customer service online and on the phone couldn't help. It's been 2 weeks already. Checkout page showed (null) or only refreshed the same page over and over. 

Re: Sephora.com Site Issues

I've noticed an issue lately where I can't view my past orders.  It seems to get me in an infinite login loop

Re: Sephora.com Site Issues

Can't read reviews. Appear initially then disappear after a few seconds. Obviously a problem for a lot of other people too. 

 

Re: Sephora.com Site Issues

HATE. THIS. NEW. WEBSITE. ITS TRASH.

Re: Sephora.com Site Issues

I can't see reviews either.  I don't like this new website.  It is not easy to browse products anymore.

Re: Sephora.com Site Issues

I can't see reviews anymore either. Like others they appear for a few seconds then disappear.  I view on iPad.

Re: Sephora.com Site Issues

Two new issues (latest version of chrome)

 

-Cannot add more than 1 sample to my bag

-Cannot check out D:  (gets stuck in an infinite sign in loop)

Re: Sephora.com Site Issues

@Madeline7 the infinite sign in loop is happening to me as well when I'm trying to leave a review (also on Chrome) ahh so frustrating.

Re: Sephora.com Site Issues

Very frustrated that I can't see ratings & reviews like previous people have said. Difficult to decide on buying products without this feature! It's been days - when will it's be fixed?

Re: Sephora.com Site Issues

Hi @suseliz! Thank you for this feedback, can you tell me which device you're on (app, mobile site, desktop computer, etc.)?

Re: Sephora.com Site Issues

I'm using my iPad; and this feature doesn't work whether I use my Sephora app or safari.

Re: Sephora.com Site Issues

I've been having the same exact problem for the past couple of weeks. The reviews disappear after 2 or 3 seconds. It happens on my safari and my chrome browser in my MacBook Pro.

Re: Sephora.com Site Issues

I have the same problem too! Using Safari in my Macbook Pro

Re: Sephora.com Site Issues

I am also having the same issue. The reviews appear for a few seconds then disappear and don't come back. I will not buy a new product without first reading reviews. I hope this is fixed quickly!