I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.
That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have a question about any of these things, drop it here, and we will do our best to track down the answer for you.
I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.
Okay on to the info! Here's what I know (previous releases in spoiler):
Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!!
Too Faced Sugar Pop Palette - End of July, around 7/27
KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th. These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.
JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it.
KVD
Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)
Thank you so much - this will definitely be helpful!
Can you speak to the sale sections on the Canadian and American websites? A lot of products from lines that are offered in both countries only show up on the U.S. sale site (such as the Bite watercolor lip gloss set or some seasonal Philosophy products), most of the stock in our sale section is old nail polish. Can we expect to have more of these other LE types of products on the Canadian sale section of the site soon?
Okay, so the short answer is that the US and Canadian warehouses have different stock and what was available on the US site is just being sold through on the US site, and an allotment was not shipped to the Canadian warehouse because it's not full priced stock.
Moving forward, there is a good chance the Canadian site will generally have different sale skus than the US site, unless something that is in both warehouses gets marked down, in which case it should be on sale on both sites.
Hope that helps, I nearly popped a brain cell just trying to explain that. 🙂
Actually on a email thread right now to get you an update about this. There is a really good chance that the launch date won't be the same (at most will be a day or two off), but I will have more info on Monday.