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Introducing Live Community Chat!

Live Community Chat Image.jpg

 

 Hey Beauty Insider Community!

 

We are so excited to introduce you to a brand new feature launching today on Sephora.com, Live Community Chat! This new feature allows you to ask and answer questions with other Sephora shoppers directly on product pages. So if you’re searching for a new moisturizer, have a specific question about that Sephora Collection lippie you’re about to purchase, or looking for the perfect gift for your mom, you can ask another Sephora shopper your question and get advice from someone immediately.

 

Who are those “someones” answering the questions, you ask? Well they’re you! Real people browsing and shopping the site and hanging out in the Beauty Insider Community.

 

Because we know that our Community members give the best advice and have awesome experience with so many of our products, we are inviting you all to be the very FIRST to jump into Community Chat, answer (and ask!) questions, and try it out. This is your chance to share your knowledge expertise with people shopping on Sephora.com, so that they can get real opinions from real people, in real time!

 

To launch chat, just visit your favorite product page and click on the “Chat live with Sephora shoppers” icon at the bottom of the page. The feature is available on desktop and mobile web right now, and will be launching on the Sephora app in the next few days.

 

Have more questions about how the feature works? Check out our FAQ page HERE.

 

Also we’ll be hanging out in this thread with our feature expert this afternoon, so as you’re trying it out and coming up with questions and feedback, post them here! We’ll try to answer everything we can.

 

We hope you think it’s a cool as we do!

RE: Introducing Live Community Chat!

 

Re: Introducing Live Community Chat!

I just tried it and it's overall a great concept. The only complaint I have so far is the same people asking the same questions every 30 seconds. Like they don't even bother to read people's responses to their questions, they just keep reposting. I'll give it a shot another time if a post restriction is ever implemented...

Re: Introducing Live Community Chat!

Once the maximum 2 responses have been met, does the question disappear from the live chat feature?   

 

Also - It would be nice if unanswered questions would stay at the top of the list for better visability.

Re: Introducing Live Community Chat!

Seems pretty intuitive and easy to use so far!  Smiley Happy

Re: Introducing Live Community Chat!

What does being a "coach" mean? Is there a way we can unsubscribe from emails every time someone "thanks" us?

Re: Introducing Live Community Chat!

@KatieBT  Hi Katie, I noticed my username in chat is different from my forum username -- is this an intended feature or am I broken in more ways than one? ;(  Thanks!

Re: Introducing Live Community Chat!

It's kind of fun! I feel like a real customer service rep! I can't tell if people have seen my responses though.

Edit: One replied back to my answer so it does work! Nice!

Re: Introducing Live Community Chat!

Shoutout to @trishavt for hanging out with me and answering questions!  💕 You couldn't ask for a more thorough and thoughtful answerer (is that a word?). ☺️

Re: Introducing Live Community Chat!

Awwww!!! 💕. Trolls aside, this is awesome, and so much fun to answer questions! Smiley Happy

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Re: Introducing Live Community Chat!

I didn't think that I would actually like this, but I kind do. It gives me a little something extra to do that doesn't take long to do. Smiley Happy

Re: Introducing Live Community Chat!

I can't wait to try this out! What a great way to ask and talk to follow Makeup enthusiasts in a none intimidating space. I know I have learned a lot on here and can't wait to share what I know with others.  

Re: Introducing Live Community Chat!

Is there a way to block or flag inappropriate questions?!? Smiley Sad

 

ETA: and what do we do about people giving inappropriate answers?  Smiley Sad

Example in spoiler - warning, not pleasant.

Spoiler
Screen Shot 2017-08-23 at 3.00.57 PM.pngScreen Shot 2017-08-23 at 3.01.05 PM.pngScreen Shot 2017-08-23 at 3.01.20 PM.png

Re: Introducing Live Community Chat!

@darkiceis @Madeline7 - I'm now seeing an option to flag questions or responses on the TokyWoky site - anyone else seeing this? 

Re: Introducing Live Community Chat!

Wow.....just wow... (with a big eye roll.)

Re: Introducing Live Community Chat!

Has anyone else noticed that every question about reviews not working has been deleted?

Re: Introducing Live Community Chat!

So - are the reviews no longer available?? I haven't opened the chat yet. I just can't get to reviews

Re: Introducing Live Community Chat!

@Madeline7 - Are they deleted, or just answered and removed?  I'm seeing most questions after they receive two replies are removed... 

Re: Introducing Live Community Chat!

@Milou07 same person/account was on a role...I got a screenshot of some other colorful questions they asked.  I believe they have since been removed.

Re: Introducing Live Community Chat!

Wow that didn't take long, did it? Smiley Sad

Re: Introducing Live Community Chat!

How do you view the replies to other people's questions?

Re: Introducing Live Community Chat!

If you register with the TokyWoky community (I got sent an email after I wrote some responses), you can see responses there - not sure if there is any other way?