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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
Ello!
On the desktop, I haven't tried mobile/app so maybe someone can chime in on that, but the messages area doesn't seem complete to me. I can click a little square box, as though I am going to delete or mark as read, but no options come up at all. Anyone else have this problem?
Oooh, would you mind taking a screenshot of what you're seeing @Samtian? Want to understand exactly what is being displayed on your end so we can share with our vendor partners if needed. 😊 Thanks!
@GeorginaBT Hope this helps! I have one message clicked, but no options to do anything with it. I've included a shot of the beginning and bottom of the page.
An odd experience indeed, @Samtian! Thanks so much for these screenshots - passing onto our vendor partners so they can take a look.
Whew, thanks again for bringing this to our attention @Samtian! We confirmed it to be a bug, and the checkboxes should no longer display in your private messages inbox (seeing as there is currently no option to action off selected messages)! Please just let us know if you're still seeing the checkboxes~ 😊
Now that I’ve played with the s/xs (phone) mobile view of BIC and Sephora.com, I can share feedback. I’m sure some of this has already been mentioned by others but, um, this view of BIC has some navigation usability issues.
How I tested:
Totally agree, @WinglessOne!! I do browse and respond on my phone (android OS on a S10+, using chrome). I really don't like how the notifications are hidden away (also that it doesn't do the preview anymore, but takes you to a different page). But I really love the search bar on the top of threads and the overall the ascetic of this is a lot nice than before for web browsing. Thank you for all of the work you put into this feedback!!
You are incredible, @WinglessOne. This feedback is glorious - thanks for sharing your in-depth perspective on the mobile experience! We really appreciate hearing directly from you, because of course you all are the ones bringing life to this Community!
And to answer your question: yes, the search bar on top of threads is new to mobile! 😊
Thank you @GeorginaBT ! That search bar is very handy. I noticed it's also atop threads in the desktop view, hooray!
Wow that was a generous amount of excellent feedback, @WinglessOne. I’m thinking you saved LMHV some $$$ right there. I hope you are recognized or valued for your worth, this is good stuff and way deeper than I wanted to dig tonight.
Aw, thanks @eshoe ! 😊 I almost mocked up some design concepts before reminding myself Sephora doesn't pay me for any of this 🤣.
Ha ha, @WinglessOne - you keep it interesting!☺️
The search bar at the top of each page is new (and a welcome addition, I agree!). I'd get annoyed in the past when I'd be reading a thread and realize that there's something I needed to search for, but I'd have to go back to the feed to get to the search bar and track it down.
Seconding everything here. There's just way too much squeezed into a tiny screen as it currently stands!
Thanks for the search bar sanity check, @RGbrown ! You just reminded me of all the times I wanted to give a new BIC member a link to a related thread (if I didn't have it bookmarked) and wanted to search for it, so I had to pop the Conversations feed in a new tab (if I didn't already have it open in a separate tab) for search purposes.
And really, if nothing else is updated for the s/xs/mobile view, I hope the bottom nav is taken away. Could also code it to hide during scroll-down and reappear on scroll-up (like most mobile browsers' bottom nav). But it's such a chunky nav bar, I'd rather it be completely gone.
@Mellmars1185 We hear you on the slowness in Community! We've been sorting out a loading speed issue for a few weeks now, and while lag has certainly gone down, we are continuing to do what we can to improve. Thanks for this feedback!
@KatieBT I haven't been able to paste images for a while, now. I thought maybe it was just a gif thing, but it isn't.
Hey @greeneyedgirl107 - sorry to hear this experience! Are you getting an error message when you try to upload photos? If so, do you mind sharing that with me? Want to pass this info over to our vendor partners.