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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 

 

It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (β€œI clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the β€œMy Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

UPDATE: 

We hear you on the sign on issue. We reported this bug weeks ago and haven't reached a solution so we're still investigating with our tech teams. 

 

For now, we want to collect as much information as possible to identify why this is happening so please follow these steps. 

 

  1. Clear your cookies and try to sign in
  2.  If you're still unable to sign in after clearing your cookies note your browser where you are experiencing issues
  3. Switch to a different browser / device (desktop, mobile web on tablet or phone, Sephora App)
  4. Please test different sign on methods and let us know your experience in detail
  5. Screenshot any errors
  6. If you cannot login on any browser, device and the app isn't working either we don't want to miss your feedback so please email your feedback to email community@sephora.com and include your username
  7. If you can take a video of the experience the team says it would be extremely helpful. If you're willing to take the time please email that to commuity.sephora.com and let us know your username 

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

 

 

 

Previous updates will be saved in the spoiler below:

Spoiler

UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works: https://community.sephora.com/t5/Customer-Support/Live-Community-Chat-FAQs/m-p/2928751
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 


UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon

 

Re: Beauty Insider Community Feedback

I haven't been fixed, either.  But some have. @curlychiquita 

Re: Beauty Insider Community Feedback

I just got fixed today, @l8totheparty. I hope you are soon! @HunterKathleen, too!

Re: Beauty Insider Community Feedback

Thanks for the update! I just reached Rising Star I the other day and now today saw I’m all the way back down to Rookie I. 😭 All that hard work (ha!) gone so fast! 

 

Hope it gets fixed soon! Thanks for all your hard work.

Re: Beauty Insider Community Feedback

Thank you, @KatieBT!  I hope it's resolved soon.

Re: Beauty Insider Community Feedback

Thanks @KatieBT ! I appreciate the effort by IT to remedy this issue! πŸ˜‰

Re: Beauty Insider Community Feedback

Thank you!

Re: Beauty Insider Community Feedback

Thank you @KatieBT !  I was wondering why my rank dropped.  I appreciate all the time and effort you guys are putting in to get it corrected!  Smiley Happy

Re: Beauty Insider Community Feedback

Thank you @KatieBT!

Re: Beauty Insider Community Feedback

@KatieBT  Thank you and the Sephora team for all that you guys do, and for keeping us in the loop.

Re: Beauty Insider Community Feedback

Hi BIC,

 

We recently made a change which was meant to fix our ranking system and have some users' readjusted to get proper credit. Unfortunately, this has caused some users' ranks to go down and many have reported seeing notifications of their ranks going both up and down, which was never intended.

 

We reported this immediately and are working fast to get this solved but, in the meantime, please disregard these notifications. Thank you to those of you who reported this issue to us!

 

-Katie & Team BIC

@KatieBT @TeamBic in skincare aware our whole masking thr...

@KatieBT @TeamBIC in skincare aware our whole masking thread has disappeared 😭

Re: @KatieBT @TeamBic in skincare aware our whole masking thr...

@lmaster is this still broken? I was able to find the masking thread but let me know!

Re: @KatieBT @TeamBic in skincare aware our whole masking thr...

@KatieBT thank you! @StephanieBT got it back for us, thanks so much!

Re: Beauty Insider Community Feedback

thank you for the update and always being on top of things :-)

Re: Beauty Insider Community Feedback

@KatieBT Hi - My rank is moving around randomly this morning- I keep getting random notifications for different statuses  - @eshoe is experiencing the same thing. Thanks!!

Re: Beauty Insider Community Feedback

@Kim888  I noticed this this morning too. Was wondering if I was seeing things 😢

Re: Beauty Insider Community Feedback

@Kim888 I didn't get a notification, but it seems like I'm back to rookie I lol

 

oh well

Re: Beauty Insider Community Feedback

@Kim888  haha yes. I seem to have gone back to a rookie, so it’s not just you. Congrats on your new status 😩

Re: Beauty Insider Community Feedback

@PrettyPaint haha yeah it's looking like quite a few people reading through the threads! oh well hopefully it's just a weird glitch!

Re: Beauty Insider Community Feedback

Not you too @Kim888! I noticed something was off with the rankings. It isn't impacting me but so many people seem to be Rookie I that weren't yesterday. Looks like you're already up to Rookie III! See if you can level up faster than the spambots. Smiley Wink

Re: Beauty Insider Community Feedback

Ha, my rank hasn’t budged in over a year so even a false rank up would be exciting! Still waiting on that β€œYou’ll rank up in no time” promise. 

2 Replies