Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[greeneyedgirl107]

@KatieBT I generally don't check the bell on BIC that lists "notifications" for when I'm tagged.  I rely on e-mail; I have the preference checked for immediate e-mail notifications when I'm tagged in posts, which I believe is the default.

[GG84]

@greeneyedgirl107

 I also don't receive notifications all the time, it's weird.

[greeneyedgirl107]

@GG84 I'm sorry that's happening to you, too.  When someone tags me in a post, I like to be able to read it since they took the time.  Hopefully it'll improved - I know this is still a work in progress.

[RGbrown]

@KatieBTUnidentified

The complete inability to heart posts has finally struck on my end. I can post and browse and have no issues staying logged in...I just can't heart anything. It started on my desktop earlier today, but I was able to heart via the mobile site all afternoon... but now even that has gone *poof*. All I get is this instead:

Win7, Chrome, full site

And

Android, Chrome, mobile site

ETA: as of an hour later, I can heart again via my phone, so it's either fixed or intermittent. Haven't tested my desktop though. 

[CookieGirl1]

@KatieBT and it's so weird how when I'm using the app on my phone, I ALWAYS  run into the annoying issue that I can see in your post, @RGbrown (example below):

"@KatieBTUnidentified"

...whenever I tag someone.  I don't get it.

[txcatx]

Okay, weirdly, this is only happening on certain threads. In the last five minutes, I was unable to like any comments in the Pumpkin/Spice/Fall thread, but I'm able to like comments in the 100 Days of Lipstick thread and a couple of other threads. I then went back to the original thread where I was having problems, and it's not working. 

[ZombieMetroAnt]

The same thing happened to me in my own thread (Ghosts & Goblins...) but I closed my browser, logged back in, found the thread and voilà....it was only short lived because it started acting up again, in the same thread after a couple hearts @txcatx  

[txcatx]

I've been getting this same issue with hearting on iPhone, too, but only this afternoon. Seems to be working at the moment.

[Kim888]

So not technically a problem with the community but is anyone else having a problem viewing product pages on a computer? Every time I open a product page a big loading white box appears over half the product description. 

[playingdressup]

This happens to me as well. It stays put unless I click on the photo of the product that is partially blocked by the white box. After that the photo will load and I can close the box. (For reference, I'm on an iPad)

[Kim888]

@playingdressup thank you for that tip!!! that fixes it for me on a computer as well! 

[playingdressup]

I'm glad it worked for you too @Kim888!

[curlychiquita]

@Kim888, this happens for me as well. 

[jozkid]

Hey @KatieBT!

 I don’t know if anyone else is having this issue but if I click on someone’s photo in a thread (I’m on my iPhone), the photo will pop up, but I can’t close it by clicking on the X at top right. I can only get rid of the enlarged version by using the back button. This only happens with photos within the threads. The photos from the gallery in the feed close just fine

[RGbrown]

Same for me! Been going on for at least a couple of weeks, but never even thought to mention it (oops)

Android, Chrome, mobile site

[alexasteph]

Oh I had that issue once too! Yesterday I think. I just swiped back to close it, I didn’t realize it was something others were experiencing, I just thought my phone was bugging out. 

[angel7594]

Yes, same issue for me too, on my iphone. I don't have the problem using my android tablet though.

@jozkid

@KatieBT

@itsfi

[itsfi]

@jozkid  @KatieBT  I'm having the same issue.

[lachaton]

Hi @KatieBT

Something new just came up that's caused a bit of an issue recently.

Since we can now tag products (using the number/pound sign or hashtag #), links to some posts within the BIC are broken if they include the # symbol. I'm hoping there might be some kind of change or workaround so that we can both tag products AND link to posts (especially specific posts within a thread where the # symbol is often used in the link). 

[KatieBT]

Hey @lachaton - thanks for bringing this up! We also noticed that linking in wonky and are working on a fix. Hoping to get it fixed within the week *crosses fingers*

[lachaton]

Thanks so much, @KatieBT !