Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[curlychiquita]

@Kim888, this happens for me as well. 

[jozkid]

Hey @KatieBT!

 I don’t know if anyone else is having this issue but if I click on someone’s photo in a thread (I’m on my iPhone), the photo will pop up, but I can’t close it by clicking on the X at top right. I can only get rid of the enlarged version by using the back button. This only happens with photos within the threads. The photos from the gallery in the feed close just fine

[RGbrown]

Same for me! Been going on for at least a couple of weeks, but never even thought to mention it (oops)

Android, Chrome, mobile site

[alexasteph]

Oh I had that issue once too! Yesterday I think. I just swiped back to close it, I didn’t realize it was something others were experiencing, I just thought my phone was bugging out. 

[angel7594]

Yes, same issue for me too, on my iphone. I don't have the problem using my android tablet though.

@jozkid

@KatieBT

@itsfi

[itsfi]

@jozkid  @KatieBT  I'm having the same issue.

[lachaton]

Hi @KatieBT

Something new just came up that's caused a bit of an issue recently.

Since we can now tag products (using the number/pound sign or hashtag #), links to some posts within the BIC are broken if they include the # symbol. I'm hoping there might be some kind of change or workaround so that we can both tag products AND link to posts (especially specific posts within a thread where the # symbol is often used in the link). 

[KatieBT]

Hey @lachaton - thanks for bringing this up! We also noticed that linking in wonky and are working on a fix. Hoping to get it fixed within the week *crosses fingers*

[lachaton]

Thanks so much, @KatieBT !

[NotCrocker]

A small issue for me that I don't know if anyone else is bothered by, but when I am on the main Conversations page and looking at threads, I used to be able to click on the content of the latest post and go straight there, but now I can't and have to click into the main thread and scroll/click through until I find that post. It just makes replying or engaging with the latest conversation hard, especially when it might be a few pages deep.

[sprocketta]

This is driving me crazy too!

[greeneyedgirl107]

Good point, @NotCrocker.  I find that it's happening on the short posts.

[Aaliaa]

Oh YES! @NotCrocker

[veronika23]

Same problem @NotCrocker. It's annoying AF!  It's like they fix one thing and 10 more problems show up.

[angel7594]

Same here, and sometimes I give up trying to find the comment if I have to go through several pages. It just makes no sense. Frustrating.

@veronika23

@NotCrocker

[NotCrocker]

@angel7594 Oh totally, I often click through once, see that it's not on that first page and go back to the main page in defeat. 

[veronika23]

VERY frustrating!!! @angel7594

[NotCrocker]

Yeah @veronika23, it's definitely frustrating when something breaks that was working perfectly fine before. It's killed my drive to engage a bit, because I feel like digging through all the replies until I find the one I want to respond too makes me forget/lose interest!

[veronika23]

Definitely feel the same way!!! @NotCrocker

[blackkitty2014]

Does anybody have hard time to heart posts? This drives me nut!

[keana1]

@blackkitty2014 I’m have been having the same difficulty hearting posts on my iPad !