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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 


It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!



We hear you on the sign on issue. We reported this bug weeks ago and haven't reached a solution so we're still investigating with our tech teams. 


For now, we want to collect as much information as possible to identify why this is happening so please follow these steps. 


  1. Clear your cookies and try to sign in
  2.  If you're still unable to sign in after clearing your cookies note your browser where you are experiencing issues
  3. Switch to a different browser / device (desktop, mobile web on tablet or phone, Sephora App)
  4. Please test different sign on methods and let us know your experience in detail
  5. Screenshot any errors
  6. If you cannot login on any browser, device and the app isn't working either we don't want to miss your feedback so please email your feedback to email and include your username
  7. If you can take a video of the experience the team says it would be extremely helpful. If you're willing to take the time please email that to and let us know your username 


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!




Previous updates will be saved in the spoiler below:


UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works:
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 

UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon


Re: Beauty Insider Community Feedback

@blackkitty2014 I’m have been having the same difficulty hearting posts on my iPad !

Re: Beauty Insider Community Feedback

@blackkitty2014, I’m having this issue on my iPhone when I’m on the mobile site.

Re: Beauty Insider Community Feedback

Yes, and it is so annoying! Smiley Sad This is happening with my android tablet, but not with my iphone.


Re: Beauty Insider Community Feedback

@blackkitty2014 this has happened to me a few times over the last couple of days as well. it's fine like 90% of the time but sometimes i'm getting a message saying that action cannot be completed 

Re: Beauty Insider Community Feedback

I am getting the same message @Kim888

Re: Beauty Insider Community Feedback

I've been experiencing this a lot more lately @blackkitty2014 - on my phone and laptop. Smiley Sad

Re: Beauty Insider Community Feedback

@itsfi, i feel liked i'm the rudest person on this board.  I don't heart posts at all??? eventhough i keep clicking and liked "wait, where the heart goes?" lol

Re: Beauty Insider Community Feedback

I know what you mean @blackkitty2014! It used to be that whenever the post I wanted to heart to was the last one on my screen, it would show up but then disappear. Now I think, if only that were the issue. I find myself wanting to reply or add to my reply to a post: “I’m trying to ❤️ your post but it’s not letting me and at some point I might break my phone with how hard I’m pounding on it.” Hahahaha! 😂. Funny but true. 😂😕😔

Re: Beauty Insider Community Feedback

I know what you mean, I've been feeling like that too @blackkitty2014

Re: Beauty Insider Community Feedback

Additionally, has anyone noticed likes disappearing? I feel like I'm going a little crazy but I keep seeing threads and posts that I know I've liked but the heart is no longer 'red'. 

Re: Beauty Insider Community Feedback

@Aaliaa I sometimes see the heart will be red on the featured thread at the top of the page even if I haven’t liked it. So, the opposite problem? 

Re: Beauty Insider Community Feedback

@Aaliaa  you aren't crazy. I've noticed this too at times. Smiley Sad

Re: Beauty Insider Community Feedback

Ok well as long as it isn't just me @veronika23!

Re: Beauty Insider Community Feedback

@Aaliaanope! And I know others have mentioned this as well.

Re: Beauty Insider Community Feedback

Just sharing some new issues I've had this week. Also liking a post from Safari has become nearly impossible. I have to go to the Google Chrome browser on my MacBook.

Screen Shot 2018-08-09 at 9.12.39 PM.png


Screen Shot 2018-08-09 at 9.32.00 AM.png




Re: Beauty Insider Community Feedback

New error message when clicking BIC subscription notification links from email.  This has been happening the last week.  Hard refresh works 50% of the time to fix it.  @KatieBT


Request Entity Too Large

The requested resource
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.


I was going to add a .gif of Boromir asking what new devilry this is, but it's early!

Re: Beauty Insider Community Feedback

I tried to post to get the error to make a screencap, but the sign in seems to me working again for me - I didn't have to put in my username or password through, so it must have been saved! 

Re: Beauty Insider Community Feedback

I don't know where else to post this, but now you can see who you are following, and who's following you!

Re: Beauty Insider Community Feedback

Interesting. Does it actually work for anyone? 

My profile looks like this:Screenshot_20180725-232012.png



But when I click on "35 Followers", I just get this:Screenshot_20180725-231959.png



Mobile site, Android, Chrome 

Re: Beauty Insider Community Feedback


On mobile (both app and safari) I get the same error message saying you have no followers and my profile hasn’t been updated for about a month but on Safari on my laptop, it is updated and tells me the followers.

Re: Beauty Insider Community Feedback

@RGbrownUnidentified Can confirm on Android, Chrome..getting the same 'no' message for both following and followers.



Adding, Firefox on Windows showing the same.