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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 

 

It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

UPDATE: 

We hear you on the sign on issue. We reported this bug weeks ago and haven't reached a solution so we're still investigating with our tech teams. 

 

For now, we want to collect as much information as possible to identify why this is happening so please follow these steps. 

 

  1. Clear your cookies and try to sign in
  2.  If you're still unable to sign in after clearing your cookies note your browser where you are experiencing issues
  3. Switch to a different browser / device (desktop, mobile web on tablet or phone, Sephora App)
  4. Please test different sign on methods and let us know your experience in detail
  5. Screenshot any errors
  6. If you cannot login on any browser, device and the app isn't working either we don't want to miss your feedback so please email your feedback to email community@sephora.com and include your username
  7. If you can take a video of the experience the team says it would be extremely helpful. If you're willing to take the time please email that to commuity.sephora.com and let us know your username 

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

 

 

 

Previous updates will be saved in the spoiler below:

Spoiler

UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works: https://community.sephora.com/t5/Customer-Support/Live-Community-Chat-FAQs/m-p/2928751
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 


UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon

 

Re: Beauty Insider Community Feedback

Same here, and sometimes I give up trying to find the comment if I have to go through several pages. It just makes no sense. Frustrating.

@veronika23

@NotCrocker

Re: Beauty Insider Community Feedback

@angel7594 Oh totally, I often click through once, see that it's not on that first page and go back to the main page in defeat. 

Image result for nevermind gif

Re: Beauty Insider Community Feedback

VERY frustrating!!! @angel7594

Re: Beauty Insider Community Feedback

Yeah @veronika23, it's definitely frustrating when something breaks that was working perfectly fine before. It's killed my drive to engage a bit, because I feel like digging through all the replies until I find the one I want to respond too makes me forget/lose interest!

Re: Beauty Insider Community Feedback

Definitely feel the same way!!! @NotCrocker

Re: Beauty Insider Community Feedback

Does anybody have hard time to heart posts? This drives me nut!

Re: Beauty Insider Community Feedback

@blackkitty2014 I’m have been having the same difficulty hearting posts on my iPad !

Re: Beauty Insider Community Feedback

@blackkitty2014, I’m having this issue on my iPhone when I’m on the mobile site.

Re: Beauty Insider Community Feedback

Yes, and it is so annoying! Smiley Sad This is happening with my android tablet, but not with my iphone.

@blackkitty2014

Re: Beauty Insider Community Feedback

@blackkitty2014 this has happened to me a few times over the last couple of days as well. it's fine like 90% of the time but sometimes i'm getting a message saying that action cannot be completed 

Re: Beauty Insider Community Feedback

I am getting the same message @Kim888

Re: Beauty Insider Community Feedback

I've been experiencing this a lot more lately @blackkitty2014 - on my phone and laptop. Smiley Sad

Re: Beauty Insider Community Feedback

@itsfi, i feel liked i'm the rudest person on this board.  I don't heart posts at all??? eventhough i keep clicking and liked "wait, where the heart goes?" lol

Re: Beauty Insider Community Feedback

I know what you mean @blackkitty2014! It used to be that whenever the post I wanted to heart to was the last one on my screen, it would show up but then disappear. Now I think, if only that were the issue. I find myself wanting to reply or add to my reply to a post: “I’m trying to ❤️ your post but it’s not letting me and at some point I might break my phone with how hard I’m pounding on it.” Hahahaha! 😂. Funny but true. 😂😕😔

Re: Beauty Insider Community Feedback

I know what you mean, I've been feeling like that too @blackkitty2014

Re: Beauty Insider Community Feedback

Additionally, has anyone noticed likes disappearing? I feel like I'm going a little crazy but I keep seeing threads and posts that I know I've liked but the heart is no longer 'red'. 

Re: Beauty Insider Community Feedback

@Aaliaa I sometimes see the heart will be red on the featured thread at the top of the page even if I haven’t liked it. So, the opposite problem? 

Re: Beauty Insider Community Feedback

@Aaliaa  you aren't crazy. I've noticed this too at times. Smiley Sad

Re: Beauty Insider Community Feedback

Ok well as long as it isn't just me @veronika23!

Re: Beauty Insider Community Feedback

@Aaliaanope! And I know others have mentioned this as well.

Re: Beauty Insider Community Feedback

Just sharing some new issues I've had this week. Also liking a post from Safari has become nearly impossible. I have to go to the Google Chrome browser on my MacBook.

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