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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
Same here, guys! I can’t tag anyone or add any photos 😕
Thank you for tagging Katie, Suzyo. You’re our link to the outside world lol 😆
@scott1201 (I typed this out, as choosing the autopopulated option does't work.) I had an issue of a different kind last night. It let me post pics, but almost didn't let me post links. I should have taken a screenshot, but I just hit "post" again and it ended up going through.
Does manually tagging someone actually work? It doesn’t hyperlink it when I do it. Let me know if it notifies you of this tag: @suzyo
@PinkEvergreen, yup! I got this notification 🙂
Having the same problem!! What has happened!! I had been able to sign in, at least on mobile, but can't add pictures or tag anyone!! Trying to post is again a pain!! Please help!! Thanks @scott1201 for getting it started!!😒
Since I can’t tag you, I’ll just reply with “I feel your pain!!” 😊
Having the exact same issue. I also can't tag anyone! I'm on a laptop and tried with both Firefox and Chrome. The comment box for replies looks different too... not sure if that is part of the problem... it looks like they changed it somehow and it created all these issues.
ETA: From the main feed I can't click on comments to see them in the thread. I can only click them if it says read more. Usually I can just click the comment and it will bring me to it inside the thread... yeah that doesn't work anymore.
I’m on iPhone and was having zero issues until about 36 hours ago. Now all sorts of things are broken/not working.
Hi all - I wanted to share an update that we've identified a fix for the sign on issue. The fix will take some time to implement but should be fully fixed by the end of May. We appreciate your patience and help with identifying the issue.
Thanks -- this is the first time I could post in a long time!
@KatieBT Hello there. It's late May, and I'm still having difficulty logging on. Any insight into when the problem may be fixed? Thanks!
@greeneyedgirl107 we're trying to get to the bottom of this. So sorry for the continued login frustration 😞 We feel your pain too and are working to get a solve. Hoping to share a date soon!
Thanks for answering, @KatieBT! I'm just glad to hear that it isn't just me that is still having the problem! 🙂
Thank you for the update!
Good to know! I think a number of folks have gone on an unintentional hiatus because of the difficulties signing in.
oh thank the gods!!