Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[misscg]

So right now I am trying this out on the app. The flow and reading of threads has improved a lot vs what I've been experiencing on the mobile and iPad versions. However...the keyboard sucks!! The space bar is wayyyy too small. I keep hitting the@ button...plus there is no comma or parenthesis. Literally every other word would been followed by @ had I not kept deleting it. Using app for iPhone

[Mcakes]

I have this same issue on mobile for iPhone @misscg! It was driving me crazy. 

One thing I do like better about the mobile version than the desktop is the flow of conversation. 

It's much easier to follow the replies. 

[misscg]

It's really nice but i found another issue...pictures within replies do not show on the app. Someone replied to me on another thread with a picture but on the app it doesn't show. I saw it on the mobile version tho. Tagging also@doesnt seem to be working on the app

[sister13]

A suggestion - I don't see much value in threading the Customer Service inquiries on the main board.  I don't know, seems like if I was interested in what shipping and order problems others were having, I could go into the thread to browse.  As it is, I really could not care less about that and I think it's a bad idea both from the company perspective and the user perspective to have it show up in the main feed.  Maybe the issue is that there are so few topics on the main feed, several seem to be customer service/order related?  I don't know if any feedback on this thread is actually being considered but might as well try!

[makeitup305]

For those of you having errors uploading pictures, try resizing them or cropping them. It worked for me, I was able to upload 4 at once once I cropped them after being given a weird error code. I'm on an iPad btw.

[makeitup305]

Repost from another thread: Ok so something I worked out this afternoon is if you go to your settings and change the linear layout to "Threaded" it makes the replies to post shift under the post they should be instead of at the end as the "newest". However, if I sort on the page from "Newest to OIdest" the replies go on top of the original post, which is still confusing. So fine, I go and sort "Oldest to Newest" and go to the last page to see the latest post. But then, whenever I log back out and log back in again the settings have reverted. @KatieBT @sabrinas

[fatimamummy]

@jen81 I can't reply to your comment ( another weird thing 😐) but followed you right back 🙂 I have no idea what is the purpose of following because we don't get any notifications or anything. Atleast not so far.

[Madeline7]

I also wanted to leave some positive feedback:

I LOVE the new notification bar.  The links I'd get about replies to my email would never work for me, so I'd always have to dig around to find a thread that had a reply.  This makes it soooo much easier!  Love it!

[molkie]

Hi @KatieBT. I was wondering how long you expect to be in beta mode and what changes will be made in view of the feedback you've been getting?

[RGbrown]

I hate to be that gal that constantly complains, but I just lost a ton of respect for the mods and sephora and how this has been handled so far. 

We have been begging for info/updates/feedback...anything to let us know that we are being heard over how heinous this board transition has been... but instead of taking the time to address us, @KatieBT is posting discussion threads instead. Because clearly a list of our favorite eye cream is more important than the fact that hundreds, if not thousands of members are having serious issues. 

[PrettyPaint]

Has anyone figured out what the privacy settings mean yet?

If if you go to "Privacy Settings," You can adjust it to "Show private information in profile to" all, nobody, etc. Right now there doesn't appear to be a whole lot of info in profiles, but what exactly is meant by private information? 

I think this is why some usernames are not viewable at this point depending on these settings.

[NotCrocker]

@Samtian hot tip for avatar resizing! If you do it this way, you can adjust the image:
Click the bell and go to the settings gear (bottom left). In setting, go to 'Avatars' and upload there. If you do it through the 'edit' button on your actual profile, you aren't able to resize.

Hopefully helpful photos because I know this has been a problem for many! 

[Samtian]

@NotCrocker Ah much better! Thank you!!!

[NotCrocker]

You are welcome @Samtian! I was pretty frustrated in trying to change mine, my eye isn't quite as striking as yours 😉 so I got to poking around! Really happy I could help, and hopefully the Sephora mods catch wind of this and make the edit button on your actual profile have the same functionality as in this somewhat obscure settings area.

[Samtian]

How do we adjust our avatar size? When I upload it it looks fine, after I save...well its not fine.

[lmi82]

@Samtian I'm cracking up over your giant eyeball avatar! 😄 😄 😄

Yeah, the avatar customization settings really need to be fixed.

[angel7594]

I am wondering if this is a glitch. I noticed my total heart count in my profile is different than the number in the top contributors or kudoed authors. I find this confusing, are hearts and kudos the same thing? 

[heartsmyface]

Wait.  WhaaAt?  Okay confusion has set in. 

[angel7594]

@heartsmyface,  @Titian06,

It is weird! Why two different numbers, and why kudo on one page and hearts on the other. It doesn't make sense to me! 

[Titian06]

@angel7594 - I can't even find my heart and/or kudo count.  I did see a number listed on the leader board once, but it certainly wasn't my heart count.

[heartsmyface]

@Titian06 You have 5372 hearts:)