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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 

 

It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works: https://community.sephora.com/t5/Customer-Support/Live-Community-Chat-FAQs/m-p/2928751
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 

 

Previous updates will be saved in the spoiler below:

Spoiler

UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon

 

Re: Beauty Insider Community Feedback

@NotCrocker Ah much better! Thank you!!!

Re: Beauty Insider Community Feedback

You are welcome @Samtian! I was pretty frustrated in trying to change mine, my eye isn't quite as striking as yours Smiley Wink so I got to poking around! Really happy I could help, and hopefully the Sephora mods catch wind of this and make the edit button on your actual profile have the same functionality as in this somewhat obscure settings area.

Re: Beauty Insider Community Feedback

How do we adjust our avatar size? When I upload it it looks fine, after I save...well its not fine.

Re: Beauty Insider Community Feedback

@Samtian I'm cracking up over your giant eyeball avatar! Smiley Very Happy Smiley Very Happy Smiley Very Happy

Yeah, the avatar customization settings really need to be fixed.

Re: Beauty Insider Community Feedback

I am wondering if this is a glitch. I noticed my total heart count in my profile is different than the number in the top contributors or kudoed authors. I find this confusing, are hearts and kudos the same thing? 

 

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Re: Beauty Insider Community Feedback

Wait.  WhaaAt?  Okay confusion has set in. 

Re: Beauty Insider Community Feedback

@heartsmyface,  @Titian06,

It is weird! Why two different numbers, and why kudo on one page and hearts on the other. It doesn't make sense to me! 

Re: Beauty Insider Community Feedback

@angel7594 - I can't even find my heart and/or kudo count.  I did see a number listed on the leader board once, but it certainly wasn't my heart count.

Re: Beauty Insider Community Feedback

@Titian06 You have 5372 heartsSmiley Happy 

Re: Beauty Insider Community Feedback

@Titian06 If you click on Posts (under Groups), your heart count will appear near your name.

Re: Beauty Insider Community Feedback

@angel7594

There's a setting in your preferences to change the display timeframe for the leader board...a day, a week, 30 days, a year, or all time, so it kinda depends on what timeframe you have selected there. If you already have "all time" selected, then yeah...another glitch...

 

While on the topic...I wish "none" was an option and we could at least get rid of it on our own...

Re: Beauty Insider Community Feedback

@fairlywell

This would feel more like a community again if navigating were easier. I now never go further back than 2 pages of Conversations because all this dang scrolling is a beast (I almost exclusively access via my phone)...which means I see whatever 20 topics were most recently replied to and that's it. I miss mindless wandering, but it's too much work now. 

 

As for replies, the best workaround I've found is to reply to the one right above...that should put yours right below mine in this case. (for now at least...if they ever fix the sort order, it'll be all out of whack again lol :/ )

 

Eta: and I don't really care about more hearts. Sure, I like em and all, but I also realize they're just a number and have no impact on my real life, outside if not having an awesome custom HoF lipstick. But what I would love to see is some sort of guidance on how levels are calculated. 400 vs 3600 is a huge gap, so what's the difference in why some seemingly count more than others? That's what I'd love to know more than anything. 

Re: Beauty Insider Community Feedback

@RGbrown Well, now we have exhausted the number of allowed replies, which is super annoying! I did not know that about the 3600 hearts, that makes me sad. Especially in light of the feel-good clubbiness in the yearbook thread. I'm sure you aren't the only one with hurt feelings. Maybe we need a support group thread for anyone who feels unpopular or left out? Maybe we can bring back some feeling of community? You can start it and get more hearts. Excuse me, KUDOS. 😝

Re: Beauty Insider Community Feedback

@RGbrown @angel7594 I believe kudos used to exist in the old BT as well.

 

Prior to the rollout I was cleaning out my photo album and noticed when you are scrolling through photo album mode, you could see and give 'kudos' to the photos.

 

I'm assuming it's possible to view photos that aren't in a private album and 'kudo' them without hearting the post they were attached to.  

 

I don't really understand why, it was just something I'd noticed.

Re: Beauty Insider Community Feedback

@angel7594

Meh, yeah, hearts should equal kudos AFAIK...same thing, just a new name. But this board is soooo messed up I'm not surprised there's yet another discrepancy. 👎

Re: Beauty Insider Community Feedback

@RGbrown I selected "all time" My heart count is correct, I just don't get why the "kudo" number isn't the same if hearts and kudos are the same thing. 🤔

Re: Beauty Insider Community Feedback

@angel7594 I can't even figure out how to see my total heats anymore. I stumbled onto it one day and forgot after. But I know I have over 5k hearts but under the all time authors it's only 4K. 

Re: Beauty Insider Community Feedback

@angel7594 it is confusing Smiley Sad  I think I'll be a Rookie I forever *sniff sniff*

Re: Beauty Insider Community Feedback

Not sure if this has been mentioned or observed by anyone else, but I'm kinda deflated about the rankings.  I understand we all started back to square one and all that, just feeling like I will never get out of "Rookie I" mode.  I haven't been online much this past week because I noticed that even the very active people that have 4 times my activity still have not moved out of Rookie I level.  Makes me feel like what's the use?.... just my opinion, maybe I'm hormonal and having a little pitty party for myself lol.  Wondering if anyone else feel this way?

Re: Beauty Insider Community Feedback

@AMK721

I agree. If they carried over all (or, well, most at least) of our previous hearts and posts, I don't understand why that couldn't have been used to calculate current rankings under the new system.

 

Of course, I was kinda disillusioned with the old system too...I saw several folks make HOF with only 400 hearts, yet I had 1100 and was nowhere near it, so if there's not going to be any transparency to the levels, I find any sort of ranking system here rather arbitrary and unintuitive and useless. 🙄

 

Re: Beauty Insider Community Feedback

@fairlywell

I wasn't keeping track really either...I just happened to see a couple of folks post "wow, I just made HOF" in the month or so before the swap, and out of curiosity I checked their stats just to get an idea of when to expect it. I was floored when I saw both folks had fewer hearts and posts than I did at the time. I started doing some digging around the boards and found a couple of threads discussing the progression, and while none of the info was concrete of course, it seemed you either got it way early, around 400 hearts, or you were stuck for eternity until somewhere around 3600 hearts. 

 

Then HOF gifts started going out, and I shamefully admit my feelings were sorely hurt for a bit. But c'est la vie...

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