Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[jen81]

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Tamara76 wrote:

I am wondering the same thing...

(I think I am following you, btw...) 🙂

@fatimamummy

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I just followed you both @Tamara76 @fatimamummy, do we no the purpose of following? Do we notifications of posts or something?

[fatimamummy]

@Tamara76 Thank you! Now I know at least 1 person to follow back 😀 I don't get why they put this feature in new forum though especially dhen we can't even see who the ppl are?

[angel7594]

I haven't found a way to delete any of my private messages in the new system. I also cannot reply directly to a private message like in the old BT. Also, I noticed when I got a pm yesterday that the whole entire message was displayed in my email. I don't feel very comfortable sending messages to others now because of that. This did not happen in the old format.

Is there a way to disable notifications for kudos received? I wish we could clear out the notification alerts, an option to delete these would be really helpful.

Like a few others have mentioned, I don't get the point in following/followed when we don't know who is following us. I don't understand the necessity of showing the top contributors/kudoed people, either. Many features seem more like a popularity contest to me than participating in a true community. Ultimately, I just feel really lost here and I am having a hard time following conversations with how the comment threading is showing.

[Titian06]

@angel7594 @darkiceis - I'm glad to find your comments!  I went to delete some old PMs and discovered there is no way to delete!  What?!

I also tried to PM the mods and their accounts have been removed!  Guess they're full!

I too would like to know what "following" and "follow" is and why I'm not allowed to see who is "following" me.  I feel like I'm being stalked--I don't like that feeling.

I would also like to be able to easily--"easily" who am I kidding--I would like to be able to see how many--gag--kudos I have.  I hate that term!  It's such a businessy/slangy term.

I absolutely do not want to see the "rankings" of users for kudos and posts or anything else.  I am not in high school, but I do have self-esteem issues, yes at my age, and I always will.  This does not help.

[darkiceis]

@angel7594  You took the words right out of my mouth.

I don't understand the purpose of "following" or having "followers."  Along with the ranking of top contributors.

Kudos - I don't like this term at all, it has no connection to Sephora's beauty community. I don't even know anyone that uses this term.

The additions above make it feel like a high school popularity contest.

Keep it simple like BT was, showing our heart count was enough and we liked to celebrate heart milestones.

Updating the community is fine but don't fix what is not broken.  Less is more, a few minor changes would have been sufficient vs a whole revamp.

[m26430]

I also don't understand the point of "followers" and agree that it detracts from the culture of BT. But I also understand we are moving towards a new platform. I just wish everything didn't have to be so hierarchical. Makes it less of a community to me.

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darkiceis wrote:

@angel7594  You took the words right out of my mouth.

I don't understand the purpose of "following" or having "followers."  Along with the ranking of top contributors.

Kudos - I don't like this term at all, it has no connection to Sephora's beauty community. I don't even know anyone that uses this term.

The additions above make it feel like a high school popularity contest.

Keep it simple like BT was, showing our heart count was enough and we liked to celebrate heart milestones.

Updating the community is fine but don't fix what is not broken.  Less is more, a few minor changes would have been sufficient vs a whole revamp.

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[Beadshopgirl]

Has anyone been able to write a product review since the changeover? Even when I follow a prompt inviting me to review my recent purchases, it just takes me to other reviews of that product. There is no way for me to leave my own review. 

[amberangeline]

I can't leave a review either! I've tried on both my laptop and phone. No luck. 

[pamluvsmakeup]

Same here

[Tamara76]

@Beadshopgirl  Yes - But, I went in through My Lists under My Account, chose a product from my purchased list, went to the product page and added the review there.

[Beadshopgirl]

@Tamara76 That must be it; I've tried both on my iPad and my iPod. I don't have a PC.

[Tamara76]

@BeadshopgirlOh no!   I'm on my PC and am able to review - Once I get to the product page, it's the same as how I used to review products.

Are you trying to review on your phone?  If so, I haven't tried that yet. 😞

[Beadshopgirl]

@Tamara76 Ok, I tried that, but I can't find where I can click to leave a review. All I can see is other people's reviews, and how to sort them. Nothing letting me write one. 

[Beadshopgirl]

Whenever I click *anything*, my notification light goes on, even though I have no new notifications. 

[lmi82]

Yeah, the phantom notifications have been annoying me too @Beadshopgirl.

[Beadshopgirl]

@lmi82 At least I know it's not just me! Thanks!

[KellW]

@KatieBT Is there any way to increase the amount of threads you see on the main page? Also, when I move from one page to the next, instead of automatically going back to the top of the page, it stays at the bottom and I have to manually move up. It's a small thing, but they were both available and well executed in BT so I would love to get them back.

[lmi82]

How do we find our photos? Like hidden, public, etc. I recall someone figured it out, but I don't remember what thread it was posted on.

Also, I am so sick of this website! This site revamp was an extremely poor decision, Sephora. 😞

[veronika23]

@lmi82we don't have the albums yet like on the old BT and not sure when we will... that's what I was told anyway because I wanted to manage my pictures. The only place you can see the pictures are when you open to upload one and go to saved pictures like @sister13 said.

I HATE that I can't see the whole thread when I am replying. Why do I only see your comment... I should be able to see it all like the old BT. This whomps.

[sister13]

I have only found them from the reply box.  So, if you are posting a reply, you click on photos, and select "saved photos" instead of upload or URL.  But, it seems it should be just available somewhere from the profile. @lmi82

[niki172]

I would really love an update or some sort of guided video (which would be awesome!). The way the responses are posted is my biggest pet peeve at the moment. I feel like I spend half of my time here just scrolling to find what someone may be talking about in the first post. Also wish the threads were condensed a bit. You used to be able to see multiple threads within the first pages - now not so much. That last complaint is just a tiny one. If we could get the way that the threads posted fixed  and a response/guided tour that would be fantastic!