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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 


It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!



We hear you on the sign on issue. We reported this bug weeks ago and haven't reached a solution so we're still investigating with our tech teams. 


For now, we want to collect as much information as possible to identify why this is happening so please follow these steps. 


  1. Clear your cookies and try to sign in
  2.  If you're still unable to sign in after clearing your cookies note your browser where you are experiencing issues
  3. Switch to a different browser / device (desktop, mobile web on tablet or phone, Sephora App)
  4. Please test different sign on methods and let us know your experience in detail
  5. Screenshot any errors
  6. If you cannot login on any browser, device and the app isn't working either we don't want to miss your feedback so please email your feedback to email and include your username
  7. If you can take a video of the experience the team says it would be extremely helpful. If you're willing to take the time please email that to and let us know your username 


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!




Previous updates will be saved in the spoiler below:


UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works:
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 

UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon


Re: Beauty Insider Community Feedback

(EDITING TO ADD: I added the photo to try to add some context of not being able to move the cursor up and down and around paragraphs. Going back in to edit and I have the same issue but I'm stuck at the top of the message.)

When I'm outside a thread (so just browsing the message board) and I click to the next page I'm taken to the bottom on the page instead of the top. I have to scroll up to get to see/read the posts on the page. Also, having page numbers at the top and bottom of the board would be super helpful so I know where I am at any given time and don't always have to scroll to the bottom to move forward and backwards. 


This next suggestion may be in settings that I haven't found yet as I'm just getting to poke around now but can't we please get to select more than 11 threads to display at one time? I really, really don't want to click and scroll through endless pages.


Also, I'm typing this in a mobile browser right now and the text box doesn't have a scroll bar. How do I scroll up if in needed to edit or review something I typed up above? I can't scroll up. (IMG_5496.PNG



Re: Beauty Insider Community Feedback

The text box doesn't scroll on iPad either in rich text, I had a hard time with the trade thread last night - was able to scroll in HTML so I edited it that way but it's still not quite right. 

Re: Beauty Insider Community Feedback

@KatieBT and/or Mod squad when you guys have the chance, can you please move over the followring threads?


The Party Thread

Mermaids & Unicorns

Storybook Cosmetics Thread 

Too Faced Thread 


Thank y'all so much for all of the hard work you're putting into the new site!

Re: Beauty Insider Community Feedback

Another question...

How do I get a notification if someone replies to one of my comments, but doesn't use the @RGbrown tag to get my attention? There's an option to get notifications when someone uses the @ tag, but no option to get notifications when someone replies to my post...I'm only finding replies if I go back to the thread or look through the "My Posts" list. Replies and @ tags should be treated equally, IMHO, or at least there should be options to control notifications for both of them.

Re: Beauty Insider Community Feedback

HELP! I have been getting flooded by e-mails from Beauty Insider Community Mailer all day today. I've received over 3,100(!) e-mail notifications so far today. I went and unsubscribed from all BT notifications, but the e-mails are still coming in at a rate of about 10/minute. I called the VIB line, and they said there was no way they could unsubscribe me from Sephora BT e-mails without unsubscribing me from all e-mails, but I want to receive the regular Sephora e-mails.


All of the e-mails are of this form:


> Hi panicked,

> username (ROOKIE I) merged a reply in VIB on 06-27-2016 06:02 :


It looks like I'm getting a notification for every post in each thread that's been merged. How do I stop this?



Re: Beauty Insider Community Feedback

@panicked Wow 3,100 emails.. Smiley Sad There might just be a delay in processing the changes in your settings. I changed my settings ASAP to turn of notifications other than when people @ me and it instantly worked. 


Maybe use an alternate email on your account until this issue subsides? 

Re: Beauty Insider Community Feedback

Thank you! My account settings show that I'm unsubscribed. I'm guessing that there might be a mail server backlog or a delay in processing the unsubscribe request, as you mentioned. I was able to create an e-mail filter to automatically send the e-mails to my Deleted folder. My number of deleted messages keeps ticking up (it's now at 3,460 messages), but it isn't interfering with my ability to read/send/receive mail anymore. I think I will wait it out for a little while longer and hopefully it will resolve shortly.

Re: Beauty Insider Community Feedback

 Here are my settings to compare:











Re: Beauty Insider Community Feedback

Time stamps...2 questions/issues:

As a preface, I use the "absolute" setting instead of the "relative" setting.

1. Can you please either make times display as military time, or add AM/PM indicators? The current display is based on 12 hours, but doesn't state AM/PM. 

2. When I click on "My Posts" from the conversations page, all of my posts display with Pacific Time even though my account is set to Central. When I click through to a particular post, the time reverts back to Central as it should, but the My Posts list needs to be fixed. (EDIT: just noticed times are all wrong on the main Conversations page too...they all show the latest post with Pacific time instead of Central time)

Re: Beauty Insider Community Feedback

Idk about computers because I never use mine. (Drives hubs batty since he bought it) but yeah, I really like the new layout. I don't get what the groups are for and could do without the 8 billion notifications (I think/hope I got that sorted😂) but yeah. Easier to use the forum on my phone which is how I'm usually rolling. Sooooo thank you? I think? ☺️🤗

Re: Beauty Insider Community Feedback

Ok, I'm really sad because I can't join my tribe! The site won't let me join the Besides Beauty and Haul Stars groups Smiley Sad Is there a cap on groups you can join or who can join a certain group? I'm sure I joined those last night but it seems I've been booted off Smiley Sad

 mermaids GIF

Re: Beauty Insider Community Feedback

I'm sure it's a glitch and it will hopefully get fixed soon!

Mcakes wrote:

Ok, I'm really sad because I can't join my tribe! The site won't let me join the Besides Beauty and Haul Stars groups Smiley Sad Is there a cap on groups you can join or who can join a certain group? I'm sure I joined those last night but it seems I've been booted off Smiley Sad

 mermaids GIF


Re: Beauty Insider Community Feedback

I'm on Firefox (desktop,) when I click on a user's name it brings me to the and half the page is blank.

Re: Beauty Insider Community Feedback

I'm having the same problem, and my browser is Chrome.

Re: Beauty Insider Community Feedback

I'm having that problem on both my laptop and my Android phone.

Re: Beauty Insider Community Feedback

Hi @KatieBT, I can't find the Daily Skincare thread. @greenchilli is the author. Did it make it? What about Natural Skincare? Thanks! 

Re: Beauty Insider Community Feedback



My Daily skincare thread hasn't made it.


There are 47 groups by my count.  That is too many and dilutes the advantage of groups.  Now skincare stuff is scattered everywhere.  I find myself joining more and more groups because they are similar and could have threads I might be interested in.  I might end up joining every group and that defeats the purpose.



Oily, combo, natural, acne.....they should all be under Skincare.  Otherwise it dilutes the audience.  Oily skin may be acneaic, and interested in natural skincare.

Re: Beauty Insider Community Feedback

Every time I try to click over to the next page of "Most Recent" posts, I get an error message that the page cannot be found. No matter if it's page 2, 3, etc. I also can't seem to give hearts anymore. Nothing happens when I click on any of them. Any plans to introduce a feature to let us make multiple lists? That was the speculation in the teaser thread posted a few weeks ago, and that's what I was really hoping for Smiley Sad

Re: Beauty Insider Community Feedback

Hi @iris67! You should be able to give hearts. What device and browser are you on? 


Multiple loves lists would be AMAZING! This is more difficult to implement than it sounds but it's been on our loves list for a while Smiley Wink 

Re: Beauty Insider Community Feedback

@KatieBT I am using Chrome and Safari on a Macbook. No change today, can't leave any hearts or access pages after the first "community.sephora" page on either browser :/ I've also noticed replying to comments now takes you to a separate page. Can you guys bring back the same-page replies? It's quite annoying and inconvenient to have to flip back and forth.

Re: Beauty Insider Community Feedback

I am going to need a glass of wine to figure some things out.


Honestly, I feel like "Conversations" is really "Off-Topic" not unless you  join certain groups. Then those threads show up in conversations.  I guess this was done so people could filter out the threads that they don't want to see?