Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[candacebt]

@sabrinas - So fun times, third level replies aren't working as well (known issue, looking into that!) So I'm replying to you up here.

Okay, I totally get what you are saying now, and that's a bug. Adding it to the list! 

[sabrinas]

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candacebt wrote:

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sabrinas wrote:

Good to know about the reply bug! Thats the only thing I've noticed that is negatively impacting me.  Along with having it adjusted so that if it's from newest to oldest, it will show replies under the correct post, can you also make it so that the most recent replies will show up as the "preview" for that selected thread?

As of now, the preview shows the latest post to the thread which is not a reply to someone else. I think it would be good to show the latest post overall, even if it is a reply (hope that makes sense)

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Okay, let me see if I follow. The "preview" (on the home feed) *should* show the latest comment that was posted in the thread (in the box where it says "reply") and some of the content from the original post. If it doesn't, that's a bug and we'll log it. Let me look into it!

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Yes! That sounds about right. Instead of showing me the actual "most recent" post, it shows me the most recent reply to the thread, meanwhile there are newer replies to other peoples comments on that thread. I feel it still sounds slightly confusing lol its hard to explain well!

[RGbrown]

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sabrinas wrote:

Good to know about the reply bug! Thats the only thing I've noticed that is negatively impacting me.  Along with having it adjusted so that if it's from newest to oldest, it will show replies under the correct post, can you also make it so that the most recent replies will show up as the "preview" for that selected thread?

As of now, the preview shows the latest post to the thread which is not a reply to someone else. I think it would be good to show the latest post overall, even if it is a reply (hope that makes sense)

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Agreed on the previews...it's disconcerting!