Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[makeitup305]

Not as severe as some other login issues, but in order to log onto BIC, I first have to go to the Sephora home page, log out of my account, log back in, and then click the community button. If I'm still logged into my Sephora account from a previous day and try to go directly to BIC, it gives me the Oops error. I can't sign in directly from the BIC home page either.

[GeorginaBT]

Hi @makeitup305 - thanks for flagging this! You're not alone in the login issues: even I just ran into the "Oops!" message trying to respond back to you here. 😅 Our tech partners are already working on a fix here; we hope to solve this soon!

[greeneyedgirl107]

@GeorginaBT I'm still having log on issues too.

[SportyGirly125]

@TeamBIC 

I tried to upload 2 pictures on the App right now but both gave me this error message below

[GeorginaBT]

Thanks for the screenshot, @SportyGirly125! Were you eventually able to submit your photos, or are you still running into this issue? Our tech partners are curious~ 

[SportyGirly125]

@GeorginaBT @I was finally able to upload pictures to the gallery today on the Sephora app. 

[GeorginaBT]

@SportyGirly125 Oh good, thank you for letting us know! Of course, the hiccup isn't ideal and we'll keep this on our list in case it comes up again. 🙂

[SportyGirly125]

@GeorginaBT @I just tried again and even logged out and back in and it’s still giving me an error. 

[CynthieLu]

To add to the gallery issues @TeamBIC My gallery still isn't showing my uploads. My gallery hasn't had a picture uploaded to it since around Valentine's Day. When I see my pictures come up in the BIC gallery photos, I can sometimes track them to different gallery's with all my missing photos. 

[faeriegirl]

@TeamBIC  I am also having trouble with gallery photos. I have tried several times to upload pictures. It lets me submit them and says it is being reviewed, but they never show up and it shows I have no gallery pictures.

[GeorginaBT]

Hi @CynthieLu and @faeriegirl! Appreciate both of your feedback on this - these are known issues and our tech partners are working on a fix for later this month that we're hoping will solve the issue! 🤞 Please stay tuned~ 

[faeriegirl]

Thank you @GeorginaBT !

[CynthieLu]

Thank you for letting us know @GeorginaBT I appreciate all the hard work that goes into keeping the web site and the app up and running. 🙏🙏

[SportyGirly125]

@TeamBIC other members are having log in issues again. @Samtian cant log in at all and she tried all the methods previously discussed. 

[Samtian]

Thank you!

[TeamBIC]

Thanks for letting us know @SportyGirly125! 🙏 We're on it with our tech partners. 

[sister13]

Hi @TeamBIC - any advice for getting my rouge code to gift to a friend to work? When I click on it, it just takes me to a weird, generic page on Sephora.com that lists benefits. Thanks, I'd love to share it!   

[DaneeBT]

Hi @sister13 You should be able to copy the link from your Beauty Insider Summary page! On the app, select your name at the bottom, select Beauty Insider Summary, then copy the link under the Bring a Friend section! You can share this link with your friend. After they've clicked the link and logged in, they'll receive their one-time use 20% discount via email. If you are still having trouble, please send me a private message. Thank you!

[sister13]

Okay thanks, I don’t mind the app for shopping but not for BIC, but I’ll download and see if it works for this and if not, I’ll let you know! I really appreciate your help! @DaneeBT 

[SportyGirly125]

@sister13 @I read that others had to call customer service