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2 samples no longer 3?

I live in rural Minnesota, 120 miles from the nearest Sephora. I do majority of my shopping on line. If I were to enter a Sephora store and check my pride at the door I can ask for as many samples as I want, now on line, 2... Bad call Sephora.

Re: 2 samples no longer 3?

Hi @speciously@danc312@ShortErica@RebeccaDarling, and @LadyPoe,

 

At this time, we are offering 2 samples with every online order. We appreciate your feedback and will forward this to the appropriate channels for review. Thank you!

 

Warmest regards,

Helen

Re: 2 samples no longer 3?

Give that department this feedback. Done ordering from Sephora. Bite, drunk elephant, Sunday, eyeliner and the ordinary all sell directly to the consumer and all include samples and typically a deluxe size product as well as offering coupon codes for discounts. DONE with going Rouge and getting no samples from n my order. First 3 down to 2 and now none on my last deliveries. Ulta, here we come. 

Re: 2 samples no longer 3?

and I gave cut my business with Sephora in half due to the meagerness...Ulta, Beauty.com, Nordstrom all are more consumer generous

Re: 2 samples no longer 3?

You may be offering them Sephora, but you aren't sending them.  Just received my order today, the first time I've ordered since the samples went down to two.  I chose two at checkout, but didn't receive a single one.

Re: 2 samples no longer 3?

we are all experienced with none or those that we don’t request...time to take business elsewhere 

Re: 2 samples no longer 3?

Yes I just received my order and only received one sample! I guess I should be thankful I got that one and that it is one of the two I selected and not a substitute. 

Re: 2 samples no longer 3?

Hi @akf24,

 

Sorry to hear that! Feel free to PM me if you need further assistance. 

 

-Mali 

Re: 2 samples no longer 3?

Hi @frenchqtrchef,

 

I'm sorry to hear that you didn't receive any of your samples on your recent order!  I'm going to send you a PM shorty for assistance!

 

Best,

 

Steph 

Re: 2 samples no longer 3?

That’s not a very helpful answer though, is it? Like, could you tell us why? I mean, we know that beauty companies supply the samples free of charge to do exactly what everyone here has posted they use them for - to get new customers who like their products. It’s nothing to do with Sephora’s bottom line and it’s been three samples since literally I started ordering online ages ago. So, ‘only offering two at this time’ isn’t really a satisfactory answer. Could you please tell us why?

Re: 2 samples no longer 3?

They are using the free samples provided to them at no charge for their play boxes they now charge 10$ for.  They went from 3 to 2 and none regularly ship without any because they are able to charge you for the previously  free sample via the play subscription. 

Re: 2 samples no longer 3?

BOOO bad call. I'll shop Macy's and direct companies because many of them offer better sample choices.

Re: 2 samples no longer 3?

I live in Las Vegas, NV and I just made an order for my VIB Rouge 20% sale....I only had the option to choose 2 samples too. Bummer.

Re: 2 samples no longer 3?

I posted on another thread that I put an order in on Tuesday and was able to add 3 so it must have changed in the last few days. It does seem to coincide with the sale so maybe it is temporary...here's to hoping.

Re: 2 samples no longer 3?

I have been on line to order ethos week when the sale isn’t active and it still only allows 2 samples. 

Re: 2 samples no longer 3?

Hi @sarahanna,

 

At this time, the limit for samples in each online order is two. I apologize that we do not have additional updates. 

 

Kind regards,

Laurie

Re: 2 samples no longer 3?

We all know why. You added the play subscription boxes. Now you can charge 10$ for the free samples the companies provide. 

RE: 2 samples no longer 3?

Has anyone heard more about this? Is it temporary or permanent? Makes Sephora look bad, touting an expanded rewards program but taking so many things away. I’m still a Sephora girl but it’s getting harder.

2 samples no longer 3?

I noticed this today and wondered what was up. Thought it might just be in Canada. Definitely disappointing!
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