Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Savvy Shoppers

Ulta GWPs

This thread will be for Ulta GWPs only.  Share ulta promos here.  

 

4/15/17:  Please do NOT post requests for the spreadsheet in this thread.  Please post requests for the Ulta GWP google spread sheet in this thread: http://community.sephora.com/t5/Off-Topic/Ulta-GWP-Google-Spreadsheet-Request-Thread/m-p/2753063#M11...

 

Let's keep this thread on topic!

 

 

*********************************************************  

 

Since a lot of information is being removed from this thread, try to help each other out and add product id numbers and sku numbers so people can search for items on ulta.  

 

*****Just to clarify, there is an item number that Ulta lists on the website, right under the picture of the item.

 

The product id is the number given to the item in the URL.  So Ulta's site follows this formula of having the url and then the very last part of the url is "productId=xlsImpprod" followed by an 8 digit number.  If you use that "productId" number you can get to the page of any item on ulta.  It's not a search, but a direct link to the page.*****

 

Re: Ulta GWPs

I think it would be best to call customer service. 

 

Have you had any returns or disagreements regarding purchase price and a credit card?

Re: Ulta GWPs

Not at all :'( I didn't return anything and nothing is wrong with my card gahhhhhhhhhh 

Re: Ulta GWPs

I see that you've used PayPal for your Ulta purchases in the past.  Sometimes, PayPal can really mess up someone's attempts to make purchases with a specific card, if that card has been used where there was a dispute with a prior payment.  However, you stated that you've tried other cards as well.  So it's not that particular PayPal issue.

 

Sorry you're having these problems Smiley Sad

Re: Ulta GWPs

Oh man! Not to be a debbie downer but I had this happen to me last year where no matter what card (I even tried creating a new profile with a brand new card) it would not let me place a purchase. After about 3 months I was able to shop again. Customer service was of no help, no one knew what was going on. And at the end of it I never got an explanation either. I just tried to place an order one day and it worked.

Re: Ulta GWPs

Really? You know whats ridiculous it was the last day for me to have the 2x the points too and it stopped working. It's been days and yet I still can't purchase anything

Re: Ulta GWPs

I was pretty angry at ULTA for a while because there were TONS of amazing GWP coming out that I could not take advantage of. I tried placing an order every week but I got the dreaded "no can do!" every single time. It was very frustrating. Supposedly my complaint was going to get escalated to higher ups but they never got a hold of me. One day my account just worked again. I wrote them about it wanting to know if they ever figured out the issue. All I got was "Oh it looks like you were able to successfully place an order." Like seriously? They didnt even acknowledge my question. =/

Re: Ulta GWPs

Wow that's ridiculous.. makes me really mad. 

Re: Ulta GWPs

I'm not sure exactly what happened (like if you got an error message or it just didn't go through or something else), but I have 2 thoughts:

1. Delete your browser cache. It might be an issue on your end (i.e. the version of the site on your browser).

2. Call your credit cards. Sometimes their fraud protection software doesn't realize that, yes, you really are buying from Sephora/Ulta this often, and no, no one stole your credit card lol

 

Hope this helps

Re: Ulta GWPs

Thank you for replying. My cards are all loaded up and my card carrier says there's no problem. I used paypal as well :'( What a bustttteeee

Re: Ulta GWPs

I tried all of these ways to get it to work too.  I finally just gave up and went in store.  Ulta s website is so glitchy it's awful...

Re: Ulta GWPs

If you Google this on the internet, you'll find it's a widespread problem. Their customer service won't admit it, they'll tell you that you must have made an error typing in your address, etc.

Re: Ulta GWPs

Thank you so much for replying ! 

How frustrating Smiley Sad I almost hit the 2000 point mark too so bummed

Re: Ulta GWPs

Can you go into a store and buy something? @lidovicky

Re: Ulta GWPs

Yes I can but I rather buy it online. I guess I have no choice now 

Re: Ulta GWPs

I've had problems buying from ulta's website for years so I buy in store but then you miss out on all the GWPs... very frustrating I know.

Re: Ulta GWPs

I guess I would go in store to finish off the 2000 points, but start a new account for online purchases. :/

Re: Ulta GWPs

i wonder if ulta gift cards, bought in store and used online, would bypass the problem

 

i would be so upset if i couldnt order the online gwp's anymore, it's the only thing that makes shopping at ulta fun (for me)

 

hope something works out for you!

Re: Ulta GWPs

I still am unable to order from Ulta online, one day more than a year ago I was locked out.  I tried calling many times, had it escalated, but nothing ever worked.  I even tried getting thier CC, but nada.  I havent tried again lately, and I do miss out on the GWP bags and such, but honestly, it has really curbed my spending.  By this time last year, I had made platinun, and now Im not even half way.  part of it is I just feel like I have everything I need, and so Im not buying as much, but if I could buy online with all the deals lately, Platinum wouldve def happened.

 

Good luck, some have suggested creating a new account, but I just cant be bothered (yet).  I also dont want to lose my status, and years in, but Im not really sure what that means anyway...

Re: Ulta GWPs

I had the same problem a about a year and a half ago. Couldn't place an order with any form of payment (cc, paypal, giftcard). After many calls, contacting on facebook, talking to different departments it was never fixed. I finally created a new account and one of their cs reps moved my points to the new account as I prefer to shop online. Only bad part is they never did make the status platinum so had to spend the $400 again to maintain my status (but I love to buy makeup and skincare so this wasn't to hard). No issues with new account. I've heard of a few people getting it fixed by contacting them on facebook but seems hit or miss. 

Highlighted

Re: Ulta GWPs

Surprise Ulta beauty break! This can be found under their Gift with Purchsse tab.
Use with your 20% off coupon & get the IT pressed powder sample for free. 

 

This really beats Sephora's promotion.

 

Re: Ulta GWPs

@KatieJiang I can't resist mini perfumes, thank you! Smiley Happy

Re: Ulta GWPs

@ohheyitscindyk  You're welcome! This wasn't in Ulta's email today (just received one) nor is it on their home

page. I wonder if it'll be advertised to us. 

Re: Ulta GWPs

@KatieJiang Huh I just got my email too, odd that it wasn't advertised.

Re: Ulta GWPs

I didn't even get an email from Ulta today! wondering if their IT/email team is the same as the JCP Sephora one that's impossible to understand...

Re: Ulta GWPs

@KatieJiang what is the item number? I checked under gifts with purchase and I can not find it.

19 Replies