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Post in Customer Support

Messed up order

Hello, I recently made a purchase and didn’t receive my sample orders, I want to place another order but always look forward to the samples, I could have ordered from Ulta which is next to me, but decided Sephora offers more With offering samples which usually allows me to come back and repurchase new and different brands from the samples, so I went with Sephora only to be let down. Is there a reason why I only recieved half of the order?

Re: Messed up order

Same with me. My last three shipments were missing the samples.

Re: Messed up order

@MadisonWilder,

 

I am truly sorry to hear about your missing samples. I am going to send you a message shortly.

❤️ Melissa

Re: Messed up order

Hi @ChantelleyLace,

 

I'm so sorry to hear this. I will send you a private message to provide further assistance.

 

Stay Gorgeous,

Penelope

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