my box hasn't come

[Kfaley]

good evening, I signed up for my subscription at the beginning of May. I don't have a tracking number, email updates or anything. my bank statement says saphora accepted payment, why have I not received my box??? I've been loyally shopping at Sephora for YEARS and was so excited about my play box... but it's not here and again there's nothing in my email regarding shipping, or even so much as a receipt. I switched from IPSY to this monthly box, but if this doesn't get resolved I'll be switching back to IPSY....

[tt0s00cute]

hello i haven't received my may box as well

[LaurieBT]

Hi @tt0s00cute,

I'll take a look and I'll send you a PM with more information in a moment.

Best regards,

Laurie

[melissabt]

@Kfaley,

I am going to send you a message now to further look into this.

[Kfaley]

Hello, I appreciate you looking into this matter. I see my status says canceled? Did something go wrong? I’m confused because I never canceled my order and I am still eagerly waiting for my shipment. 

[LaurieBT]

Hi @Kfaley,

I'll take a look at your subscription now, and I'll send you a PM in a moment with more information. Thank you!

Best,

Laurie