damaged product in my play box

[jaimiemarissa]

did anyone else’s it cosmetics bye bye pores come broken??? mine did and im really bummed 😕 is there anything i can do to get another one or a refund??

[ZakiyaBT]

Hi @jaimiemarissa,

 My apologies, I had originally replied using my personal account and not my moderator account. I will send you another PM so that I can assist you with your order.

Best,

Zakiya

[Khandys]

I received my April play box and my pressed powder was broken as well, can I get a replacement?

[MeganBT]

hi @Khandys,

I'm sorry to see that this arrived damaged in your box as well. I will send you a private message right now to help.

All my best,

Megan

[Khandys]

I never received your pm.