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PLAY! by SEPHORA
78510 Members
6135 Conversations
250+ looks
Discover or go deep on the monthly beauty subscription box. Play on, players.
Start a conversation
Discover or go deep on the monthly beauty subscription box. Play on, players.
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Start a conversation
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New Reply in PLAY! by SEPHORA
JANUARY SNEAK PEEK!
SephoraPLAY BEAUTY ADVISOR
3 weeks ago
RE: JANUARY SNEAK PEEK!
Reply: My box was horrible this month. Worst one! Wasn’t worth the 10.60 I paid I will be canceling
My box was horrible this month. Worst one! Wasn’t worth the 10.60 I paid I will be canceling
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New Post in PLAY! by SEPHORA
Playbox for this month
Did anyone else get an horrible playbox this month?
Did anyone else get an horrible playbox this month?
New Reply in PLAY! by SEPHORA
January play box
Char105 ROOKIE I
47m ago
Re: January play box
Reply: I literally just wrote the same thing. I was extremely disappointed in my January Box. It was a repeat sample and none of the othe ...read more
I literally just wrote the same thing. I was extremely disappointed in my January Box. It was a repeat sample and none of the other products were the ones they told me I was getting. Im thinking about ending my subscription. This months box was terrible. 
New Post in PLAY! by SEPHORA
disappointed with January play
I got a repeat product from the December box in a smaller size. The origin charcoal mask. I got three days worth of vitamins. I go ...read more
I got a repeat product from the December box in a smaller size. The origin charcoal mask. I got three days worth of vitamins. I got the full lipstick and sample shampoo and conditioner. I did not get the brush cleaner or lotion. I got a sleep mask.   The email i received showing me what i got in my box before it arrived was deceiving since I only received 2 of the 6 products it said I would be getting. 
New Post in PLAY! by SEPHORA
January Play hasn't even shipped
I normally receive my Play boxes the 14 or 15. I got an email that it was shipped the 11, but UPS hasn't even received the shipmen ...read more
I normally receive my Play boxes the 14 or 15. I got an email that it was shipped the 11, but UPS hasn't even received the shipment yet. I've been pretty disappointed in my last couple boxes and this shipping issue is really pushing me to cancel. Is there an issue with Play this month?
New Reply in PLAY! by SEPHORA
Play box still not here
andi8887 ROOKIE I
4 hours ago
Re: Play box still not here
NandaNelson ROOKIE I
an hour ago
Reply: Thanks! What about the email and the app with different information regarding the products I will receive? Do you have any info?
Thanks! What about the email and the app with different information regarding the products I will receive? Do you have any info?
New Post in PLAY! by SEPHORA
Anyone know what's in the try Play! Box Bright Delights option?
Mel237 ROOKIE I
2 hours ago
2 options come up with the code. Anyone know what's in each? Thanks! Xo
2 options come up with the code. Anyone know what's in each? Thanks! Xo
New Reply in PLAY! by SEPHORA
How would YOU improve Play! boxes?
suggrr ROOKIE I
12-17-2018 10:16
Re: How would YOU improve Play! boxes?
SomethinBeauty ROOKIE I
2 hours ago
Reply: Totally!  I do like the chance to try things I'd have never thought to try by doing this subscription service.  However, I know so ...read more
Totally!  I do like the chance to try things I'd have never thought to try by doing this subscription service.  However, I know some people are worried about allergies and especially with supplements being included now.  I don't mind trying them out, but finding a way to better curate samples would be great.
New Reply in PLAY! by SEPHORA
Box arrival date?
emilyrach ROOKIE I
3 hours ago
Re: Box arrival date?
SomethinBeauty ROOKIE I
2 hours ago
Reply: I contacted Sephora via the Contact Us and was told shipments should arrive by the 26th.  If I didn't see my box by then, I was to ...read more
I contacted Sephora via the Contact Us and was told shipments should arrive by the 26th.  If I didn't see my box by then, I was told to contact them again.  I've never had to wait this long.  It just seems there are so many people commenting on this that it would be looked into and an official post put out if a particular shipment was sent late.  I know things happen but it does seem like there is a lot of customer comments on this.
New Reply in PLAY! by SEPHORA
January playbox 2019
Loulouky ROOKIE I
yesterday
Re: January playbox 2019
pinkicing ROOKIE I
3 hours ago
Reply: This was the same box I got.... to put it bluntly, it sucked.   I have about 50 samples of the shampoo/conditioner because rather ...read more
This was the same box I got.... to put it bluntly, it sucked.   I have about 50 samples of the shampoo/conditioner because rather than send me the samples I ask for when I order something, Sephora sends me those.  Same old color lip product.  I won't use the primer, I've received it before and there are way better ones.  I like Laneige and will use the product, but it's so tiny it's definitely not worth the cost of the box with so many other crappy items.  And don't even get me started on a 3 day sample of supplements........ really?  No supplement is going to do ANYTHING in 3 days and why on earth would you send it, anyway?  I keep saying I'm done with Play!  and this box has just pushed me to the final breaking point, I think.
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New Reply in PLAY! by SEPHORA
my box hasn't moved since Jan 11th
MB802 ROOKIE I
Saturday
Re: RE: my box hasn't moved since Jan 11th
LaurieBT MOD
3 hours ago
Reply: Hi all,    We received an update that the Play! boxes are expected to be delivered by the end of this week, and the tracking may ...read more
Hi all,    We received an update that the Play! boxes are expected to be delivered by the end of this week, and the tracking may not update in real time.    Hi @MB802,   I'll take a look further and I'll send you a PM shortly. Thank you!   Warm regards, Laurie
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New Reply in PLAY! by SEPHORA
what do we think about the mushroom latte in Januarys box?
danimx17 ROOKIE I
4 hours ago
RE: what do we think about the mushroom latte in Januarys box?
xsingthesorrowx ROOKIE I
4 hours ago
Reply: I’d take yours if I could lol. I usually buy them and they are pricey. My local health food store charges $2-3 for one packet and ...read more
I’d take yours if I could lol. I usually buy them and they are pricey. My local health food store charges $2-3 for one packet and a whole box cost $20
New Reply in PLAY! by SEPHORA
Play by Sephora
kriss89 ROOKIE I
5 hours ago
Re: Play by Sephora
melissabt MOD
4 hours ago
Reply: @kriss89 and @danimx17,   Thank you for taking the time to leave your feedback about the PLAY bags. I will be sure to share this ...read more
@kriss89 and @danimx17,   Thank you for taking the time to leave your feedback about the PLAY bags. I will be sure to share this with our PLAY team.
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New Reply in PLAY! by SEPHORA
Did any one get exactly what Sephora promised for January 2019 Play box and what date did you get it?
panh3622 ROOKIE I
Sunday
Re: Did any one get exactly what Sephora promised for January 2019 Play box and what date did you...
melissabt MOD
4 hours ago
Reply: @danimx17,   Thank you for taking the time to leave your feedback about the item that you received in your PLAY box. I will be s ...read more
@danimx17,   Thank you for taking the time to leave your feedback about the item that you received in your PLAY box. I will be sure to share this as feedback with our PLAY team.
New Reply in PLAY! by SEPHORA
January Play box dilemma
Bluepoppy85 ROOKIE I
5 hours ago
Re: January Play box dilemma
StephanieSBT MOD
5 hours ago
Reply: Hi @Bluepoppy85,   I'm sorry to hear this!  I'm going to look into this further and send you a PM shortly with more information! ...read more
Hi @Bluepoppy85,   I'm sorry to hear this!  I'm going to look into this further and send you a PM shortly with more information!   Best, Steph 
New Post in PLAY! by SEPHORA
So are we not getting the January Play Box? Mine says shipping information received on Jan 14, but there’s no tracking info.
saintteecee ROOKIE I
5 hours ago
New Reply in PLAY! by SEPHORA
January play box
coastguardmom ROOKIE I
6 hours ago
Re: January play box
ZakiyaBT MOD
6 hours ago
Reply: Hi @coastguardmom,    I am sorry to hear that you did not receive the correct box. I will send you a PM for further assistance.  ...read more
Hi @coastguardmom,    I am sorry to hear that you did not receive the correct box. I will send you a PM for further assistance.    Best, Zakiya
New Reply in PLAY! by SEPHORA
Two Out Of Five?
TheOtherLisa ROOKIE I
14 hours ago
Re: Two Out Of Five?
Liz159 ROOKIE I
8 hours ago
Reply: Same thing happened to me and, it seems like, a lot of people.  The email I got with the six products was great; the box I got was ...read more
Same thing happened to me and, it seems like, a lot of people.  The email I got with the six products was great; the box I got was not - including the mushroom latte and the Bite 2018 b'day gift leftovers.
New Reply in PLAY! by SEPHORA
January 2019 Play Box
NewbieLK ROOKIE I
14 hours ago
January 2019 Play Box
MsStay ROOKIE I
8 hours ago
Reply: i was suppose to get the soap but it wasn't in my box...my box contained 4 items. So unhappy with Sephora
i was suppose to get the soap but it wasn't in my box...my box contained 4 items. So unhappy with Sephora
New Reply in PLAY! by SEPHORA
?????
Kathryn65 ROOKIE I
10 hours ago
?????
karmarose ROOKIE I
9 hours ago
Reply: my box said the same thing the 11th and I still don't have my box either.
my box said the same thing the 11th and I still don't have my box either.
New Reply in PLAY! by SEPHORA
Delayed Delivery for January 2019 PLAY! Box?
Re: Delayed Delivery for January 2019 PLAY! Box?
Kathryn65 ROOKIE I
10 hours ago
Reply: I still have not recived my box but my daughter got her box 2 weeks ago and she said the box was really bad im thinking of cancell ...read more
I still have not recived my box but my daughter got her box 2 weeks ago and she said the box was really bad im thinking of cancelling mine and going with a different company Sephora is really dropping the ball