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PLAY! by SEPHORA
82432 Members
6607 Conversations
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Discover or go deep on the monthly beauty subscription box. Play on, players.
Start a conversation
Discover or go deep on the monthly beauty subscription box. Play on, players.
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New Reply in PLAY! by SEPHORA
MARCH SNEAK PEEK!
SephoraPLAY BEAUTY ADVISOR
3 weeks ago
Re: MARCH SNEAK PEEK!
DannyRV ROOKIE I
42m ago
Reply: Good night I’m so disappointed, is been four months since I haved recive the items that I get on my previou email, I get very exci ...read more
Good night I’m so disappointed, is been four months since I haved recive the items that I get on my previou email, I get very excited with the items that I see in the email this month but when I open my Sephora play they are not the same, I didn’t like what I got this month, on the beginning on the month I got an email tha you guys notice that situation, and this was not goin to happen again.  
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New Post in PLAY! by SEPHORA
Why do I get the wrong shade for foundation?
Lwhite530 ROOKIE I
54m ago
So the second foundation shade I received does not match. Is this an issue for every one else? I need to give these to someone els ...read more
So the second foundation shade I received does not match. Is this an issue for every one else? I need to give these to someone else to try. Wish it was closer to my shade. I can use to contour but I don’t even know HOW since I’m new to makeup and only 39.
New Post in PLAY! by SEPHORA
Last minute box change?
tasha809 ROOKIE I
2 hours ago
Did anyone else’s box change last minute? When I got the email to check what’s in my box it showed the dr jaurt cream and nars lip ...read more
Did anyone else’s box change last minute? When I got the email to check what’s in my box it showed the dr jaurt cream and nars lipstick. My box cam today and I got a completely different box.😒 really disappointed.
New Reply in PLAY! by SEPHORA
How do I stop getting a horrible play box?
iluvmakeup1111 ROOKIE I
03-05-2018 07:32
Re: How do I stop getting a horrible play box?
BlondeGurrl ROOKIE I
8 hours ago
Reply: Girl, I ask God that question at least 10 months out of the year I think it's more of the brand companies fault for being cheap a ...read more
Girl, I ask God that question at least 10 months out of the year 😂I think it's more of the brand companies fault for being cheap and not investing in advertising. I'm pretty sure all these samples we get from subscription boxes are sent to Sephora, Birchbox, ipsy etc. for free... and they charge us a fee to curate, package and ship them to us.They can only send what they have enough of to make thousands of boxes. That's my understanding of it anyway.
New Post in PLAY! by SEPHORA
March box : l
emaanz ROOKIE I
9 hours ago
is it just me or these boxes have been getting disappointing? why make us do a profile when they aren't going to follow it ? first ...read more
is it just me or these boxes have been getting disappointing? why make us do a profile when they aren't going to follow it ? first of all why give a sunscreen but alright let's ignore that maybe there a lot of people are happy about  getting sunscreens( I have no clue) but the mascara has already been given in a previous box and also cicapair green solution what am I suppose to do with that ? I don't have redness that's not one of my skin concerns. I actually never complain but this is like the second time I got repeated product and a product completely useless to me (the redness thingy) and like I see my moms ipsy box with such great product sizes, her first box a couple of months ago had a full size huda beauty liquid lipstick in shade flirt and its disappointing because I expect a lot more from sephora. ##  
New Reply in PLAY! by SEPHORA
March Box 2019
MissB0484 ROOKIE I
Tuesday
RE: March Box 2019
AleshiaNeb ROOKIE I
9 hours ago
Reply: Same here. When you complain they just go 🤷‍♀️, and toss a few points at you. I cancelled.
Same here. When you complain they just go 🤷‍♀️, and toss a few points at you. I cancelled.
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New Reply in PLAY! by SEPHORA
I am so disappointed with my box .
Blondietn ROOKIE I
Wednesday
RE: I am so disappointed with my box .
AleshiaNeb ROOKIE I
9 hours ago
Reply: I have a very strong suspicion they don’t even try to match items with your profile. I have very sensitive skin that gets red easi ...read more
I have a very strong suspicion they don’t even try to match items with your profile. I have very sensitive skin that gets red easily. You would think I’d get the Cicapair in my March box, right? Nope. Instead I got foundation that doesn’t match my skin tone.
New Reply in PLAY! by SEPHORA
Which is it???
AleshiaNeb ROOKIE I
Monday
RE: Which is it???
AleshiaNeb ROOKIE I
9 hours ago
Reply: Update - I got the one I least wanted/least matched my needs. So glad I cancelled. Went back to Ipsy and trying Birchbox for March ...read more
Update - I got the one I least wanted/least matched my needs. So glad I cancelled. Went back to Ipsy and trying Birchbox for March. Sephora take note. Your terrible service is losing you customers!
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New Reply in PLAY! by SEPHORA
Sephora play
circuitclerk ROOKIE I
13 hours ago
Re: Sephora play
melissabt MOD
11 hours ago
Reply: Hi @circuitclerk,   The PLAY subscriptions are charged on a monthly basis. Once the box has been shipped within 5 business days ...read more
Hi @circuitclerk,   The PLAY subscriptions are charged on a monthly basis. Once the box has been shipped within 5 business days from the 20th you will be sent an email confirmation. If you have questions about your account, please send me a private message. Thank you.
New Reply in PLAY! by SEPHORA
Sephora Play
Reebok89 ROOKIE I
yesterday
Re: Sephora Play
keelybt MOD
11 hours ago
Reply: Hi @Reebok89 I will be happy to look into this for you and will send you a PM with more information. 
Hi @Reebok89 I will be happy to look into this for you and will send you a PM with more information. 
New Reply in PLAY! by SEPHORA
Is this subscription anything related to makeup?
ManuB16 ROOKIE I
yesterday
Is this subscription anything related to makeup?
bookwyrmm ROOKIE III
15 hours ago
Reply: Usually there are 1-2 makeup samples (often mascara or eyeliner) and the rest is skincare or haircare.
Usually there are 1-2 makeup samples (often mascara or eyeliner) and the rest is skincare or haircare.
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New Reply in PLAY! by SEPHORA
Play! By Sephora March Box
TTfox ROOKIE I
Monday
RE: Re: Play! By Sephora March Box
TTfox ROOKIE I
yesterday
Reply: Yeah Sephora’s box is already frustrating me my tracking tool said it was to be here Monday, it’s Thursday. It said it was at my p ...read more
Yeah Sephora’s box is already frustrating me my tracking tool said it was to be here Monday, it’s Thursday. It said it was at my postal service Monday and ready to be picked up. Then it said in transit, Monday. It’s Thursday night and I live ten minutes away from the P.O. Box. Called Sephora they told me to call the ups. I called them then they told me to call the post office. I shouldn’t have to do the job of Sephora and it’s the first and last box I’ll be herring. Love the app but not the box and I’ve heard nothing but bad reviews on the box. Definitely looking into allure thank you!
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New Post in PLAY! by SEPHORA
Hi I want to right direction to my makeup
Sukhi88 ROOKIE I
yesterday
How I makeup my self
How I makeup my self
New Reply in PLAY! by SEPHORA
FEBRUARY SNEAK PEEK!
SephoraPLAY BEAUTY ADVISOR
01-30-2019 03:54
Re: FEBRUARY SNEAK PEEK!
ZakiyaBT MOD
yesterday
Reply: Hi @audgee,   I am sorry to hear this! I will send you a PM for further assistance.    Best, Zakiya ...read more
Hi @audgee,   I am sorry to hear this! I will send you a PM for further assistance.    Best, Zakiya
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New Reply in PLAY! by SEPHORA
Sephora Play! Shipping Debacle
Rebecca2930 ROOKIE I
yesterday
Re: Sephora Play! Shipping Debacle
RebeccaBT MOD
yesterday
Reply: Hi @Rebecca2930,   I am sorry to hear this. Please note, you should receive each PLAY! box around the third or the fourth week of ...read more
Hi @Rebecca2930,   I am sorry to hear this. Please note, you should receive each PLAY! box around the third or the fourth week of each month. Additionally, I will send you a PM regarding your previous box. Thank you!   Best,Rebecca
New Reply in PLAY! by SEPHORA
Nervous Newbie First Play box
moisturizekim ROOKIE I
Wednesday
Re: Nervous Newbie First Play box
BlondeGurrl ROOKIE I
yesterday
Reply: Nah, I'm not unhappy. Some of my favorite products came in boxes I wasn't impressed with at first.I'm not a fan of powdered bronze ...read more
Nah, I'm not unhappy. Some of my favorite products came in boxes I wasn't impressed with at first.I'm not a fan of powdered bronzers, but I think I'd actually buy this Nars one, it went on and blended like a dream.Everything else will get used eventually. I'm gonna try the triple sec tomorrow.
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New Reply in PLAY! by SEPHORA
Worst box yet
mariealana ROOKIE I
Wednesday
Re: Worst box yet
keelybt MOD
yesterday
Reply: Hi @mariealana I'm sorry to hear that you didn't enjoy this month's box. I appreciate your feedback and will share it with our Pla ...read more
Hi @mariealana I'm sorry to hear that you didn't enjoy this month's box. I appreciate your feedback and will share it with our Play! team. 
New Reply in PLAY! by SEPHORA
Is anyone else getting repeats?
StellarStella ROOKIE I
yesterday
Re: Is anyone else getting repeats?
AvaCristine ROOKIE I
yesterday
Reply: Yaassss I am so frustrated with my subscription! I don't even have a reason to use my Play pass! If next month is more 9f the ...read more
Yaassss🙌🙌🙌🙌🙌 I am so frustrated with my subscription! I don't even have a reason to use my Play pass! If next month is more 9f the same I'm done 😤     Pop
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New Reply in PLAY! by SEPHORA
New to play
krismakeupmaven ROOKIE I
Wednesday
And the more you rate, the more customized your Ipsy will...
bookwyrmm ROOKIE III
yesterday
Reply: And the more you rate, the more customized your Ipsy will be! Ipsy is my favorite and has introduced me to sime great indie brands ...read more
And the more you rate, the more customized your Ipsy will be! Ipsy is my favorite and has introduced me to sime great indie brands.
New Reply in PLAY! by SEPHORA
*Heavy Sigh* 3 duplicates and not the box I was supposed to get...
Kinseford ROOKIE I
Tuesday
RE: Re: *Heavy Sigh* 3 duplicates and not the box I was supposed to get...
mcdcov ROOKIE I
Wednesday
Reply: Same here. Very disappointed. Two dry shampoos, sunscreen and Sephora mascara. Thinking of canceling.
Same here. Very disappointed. Two dry shampoos, sunscreen and Sephora mascara. Thinking of canceling.
New Reply in PLAY! by SEPHORA
Best Update Ever!
Kimberlee13 ROOKIE I
Wednesday
RE: Re: Best Update Ever!
Kimberlee13 ROOKIE I
Wednesday
Reply: Hey, latest is that it finally got delivered to my local post office. But I didn’t get that PM. Y’all are really having a problem ...read more
Hey, latest is that it finally got delivered to my local post office. But I didn’t get that PM. Y’all are really having a problem with delivery, tracking, what goes in boxes. And never address them. I cancelled my subscription and went to another beauty box. I love Sephora and I am deeply disappointed in something I was really excited about. I wanted to try new products and learn new techniques since I’m only now getting back into beauty (thanks to one of your employees in store). But your box and the customer service for it is abysmal.
New Post in PLAY! by SEPHORA
One more trash box this year
shay966 ROOKIE I
Wednesday
Sephora is getting ridiculously cheap with the play boxes sending things that have been on sale since ages or don’t sell. I don’t ...read more
Sephora is getting ridiculously cheap with the play boxes sending things that have been on sale since ages or don’t sell. I don’t need your trashy hair products!!!! What’s the point of sending consistent mascaras?? And the products you chose are not my beauty concerns. Clearly they’re here just to make their money and nothing more. Not selecting the best but actually the worst low rated stuff.
New Reply in PLAY! by SEPHORA
March 2019 Play!
aguettler ROOKIE I
Tuesday
Re: March 2019 Play!
RebeccaBT MOD
Wednesday
Reply: Hi @aguettler,   I am so sorry to hear this. Please ensure that you are logged into your account when viewing your sneak peek to ...read more
Hi @aguettler,   I am so sorry to hear this. Please ensure that you are logged into your account when viewing your sneak peek to ensure that you are viewing your box and not a sample box. We appreciate this feedback and I will forward it to the PLAY! Team for review. Thank you!   Best, Rebecca  
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New Reply in PLAY! by SEPHORA
Haven’t gotten my Play.
angels7 ROOKIE I
Tuesday
Re: Haven’t gotten my Play.
ZakiyaBT MOD
Wednesday
Reply: Hi @angels7,   I am sorry to hear this! I will send you a PM for further assistance.    Best, Zakiya ...read more
Hi @angels7,   I am sorry to hear this! I will send you a PM for further assistance.    Best, Zakiya