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PLAY! by SEPHORA
PLAY! by SEPHORA
91204 Members
7330 Conversations
250+ looks
Discover or go deep on the monthly beauty subscription box. Play on, players.
Start a conversation
Discover or go deep on the monthly beauty subscription box. Play on, players.
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Start a conversation
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New Reply in PLAY! by SEPHORA
SEPTEMBER SNEAK PEEK!
SephoraPLAY BEAUTY ADVISOR INSIDER
2 weeks ago
RE: Re: SEPTEMBER SNEAK PEEK!
erferguson ROOKIE I INSIDER
an hour ago
Reply: Omg yes!!! I got 4.5 and I use 1 because I’m damn near platinum blonde. 5 shades darker than I use and it was recommended because ...read more
Omg yes!!! I got 4.5 and I use 1 because I’m damn near platinum blonde. 5 shades darker than I use and it was recommended because of my hair color yet my profile says blonde. I told my husband I’m giving it to the end of the year for them to get their sh!t together or I’m canceling. I’ve been a play subscriber since the VERY beginning and this year has been the worst ever and it progressively gets worse. Just not worth it anymore when I’m giving almost the whole box to family and friends because I can’t or refuse to use something.
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Recent Looks from this Group
New Reply in PLAY! by SEPHORA
Sept Playbox Disappointment and some Satisfaction
jaxmom99 ROOKIE I INSIDER
yesterday
RE: Sept Playbox Disappointment and some Satisfaction
decker3 ROOKIE I INSIDER
yesterday
Reply: Same exact problem here. I could smell it before I opened the box!!! I’ve been trying to get rid of the massive headache I got as ...read more
Same exact problem here. I could smell it before I opened the box!!! I’ve been trying to get rid of the massive headache I got as a “bonus” gift. Amika was 1/4 gone as well. So tired of repeats and items that have absolutely ZERO to do with my skin type, tone, etc. Seems like it’s the “leftovers” that didn’t all get used up in the Rewards Bazaar. I have enough hair products to now supply a small hair salon! Someone from Sephora needs to actually read all of these comments that say the same thing over and over and LISTEN to the customers. Or get out of the subscription business.
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New Reply in PLAY! by SEPHORA
Cancelled Play By Sephora!!
Scorpio1113 ROOKIE I ROUGE
yesterday
RE: Cancelled Play By Sephora!!
Peachmagnolia ROOKIE I INSIDER
yesterday
Reply: I cancelled last month bc I kept getting dupes too.
I cancelled last month bc I kept getting dupes too.
New Post in PLAY! by SEPHORA
Different august box from the one showing in app now and repeat products
ajlal ROOKIE I INSIDER
yesterday
I got different august box from which app is showing and the products are repeated as the matte lip colour of smashbox.i got the s ...read more
I got different august box from which app is showing and the products are repeated as the matte lip colour of smashbox.i got the same for 2 times and also a different august box as they are showing...i m attacting the pictures..picture 1 they are showing and picture 2 which i got with repeated lip colour
New Reply in PLAY! by SEPHORA
App and box don’t match
minustheife ROOKIE I ROUGE
yesterday
RE: Re: App and box don’t match
minustheife ROOKIE I ROUGE
yesterday
Reply: Hi Danee, I checked my account and sent you a message. Thanks for you help! Ife
Hi Danee, I checked my account and sent you a message. Thanks for you help! Ife
New Reply in PLAY! by SEPHORA
About August play box
PhillyLove215 ROOKIE I VIB
Wednesday
Re: Hello, I just sent the picture as requested to the email...
LaurieBT MOD INSIDER
yesterday
Reply: Hi @PhillyLove215,   I received clarification that this was the Blanc scent for the Drybar Triple Sec. Thank you!   Best regards, ...read more
Hi @PhillyLove215,   I received clarification that this was the Blanc scent for the Drybar Triple Sec. Thank you!   Best regards, Laurie  
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New Reply in PLAY! by SEPHORA
About to CANCEL Playbox
Chrissy0506 ROOKIE I VIB
Wednesday
About to CANCEL Playbox
tiffany29 ROOKIE I INSIDER
yesterday
Reply: I agree, this month's box was a huge disappointment. I received a matte primer and matte powder...I have very dry skin. So tired o ...read more
I agree, this month's box was a huge disappointment. I received a matte primer and matte powder...I have very dry skin. So tired of receiving products I cannot use
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New Reply in PLAY! by SEPHORA
First time
Alettia ROOKIE I INSIDER
yesterday
Re: First time
DaneeBT MOD INSIDER
yesterday
Reply: Hi @Alettia,   Regretfully, our PLAY! Subscription Box is only available in the US, at this time. Please check back as we may ex ...read more
Hi @Alettia,   Regretfully, our PLAY! Subscription Box is only available in the US, at this time. Please check back as we may expand our shipping locations in the future. Thank you!   Always Danee
New Reply in PLAY! by SEPHORA
Wondering?!?
letta27 ROOKIE I INSIDER
Wednesday
Re: Wondering?!?
ZakiyaBT MOD INSIDER
yesterday
Reply: Hi @letta27,   I will send you a PM for further assistance.    Best, Zakiya ...read more
Hi @letta27,   I will send you a PM for further assistance.    Best, Zakiya
New Reply in PLAY! by SEPHORA
Play box N°966
saravbr ROOKIE II ROUGE
Sunday
Hi @luvmadeup 🤗 ! I can see it from the app! You have to...
saravbr ROOKIE II ROUGE
yesterday
Reply: Hi @luvmadeup 珞 ! I can see it from the app! You have to click the shop icon, then a page opens, where you see the writing feature ...read more
Hi @luvmadeup 🤗 ! I can see it from the app! You have to click the shop icon, then a page opens, where you see the writing featured, under this writing there is another one, play! by sephora. click on it and it will open another window, and click on the current box icon so that it shows you what box you have!
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New Reply in PLAY! by SEPHORA
September Play! Box missing item
emilyrach ROOKIE I INSIDER
Wednesday
Thank you for addressing this so quickly! I look forward...
emilyrach ROOKIE I INSIDER
Wednesday
Reply: Thank you for addressing this so quickly! I look forward to my Play! box arriving in the mail each month and enjoy trying out the ...read more
Thank you for addressing this so quickly! I look forward to my Play! box arriving in the mail each month and enjoy trying out the new products.
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New Reply in PLAY! by SEPHORA
“Sneak peek” doesn’t match boxes
maddkatt ROOKIE I VIB
Wednesday
RE: “Sneak peek” doesn’t match boxes
maddkatt ROOKIE I VIB
Wednesday
Reply: I scrolled through, only 2 boxes for the whole year matched! July I received nothing that was in the sneak peek - completely diffe ...read more
I scrolled through, only 2 boxes for the whole year matched! July I received nothing that was in the sneak peek - completely different products!
New Reply in PLAY! by SEPHORA
Wrong color and something was missing in my box.
Echo5680 ROOKIE I ROUGE
Wednesday
Re: Wrong color and something was missing in my box.
LaurieBT MOD INSIDER
Wednesday
Reply: Hi @Echo5680,   Thank you for sharing this feedback with us about your items. The Play! Team works to include items that match y ...read more
Hi @Echo5680,   Thank you for sharing this feedback with us about your items. The Play! Team works to include items that match your beauty profile as much as possible, and I apologize that this item was not a close match. I'll pass your feedback along to the Play! Team. Also, I'm sorry to hear that one of your items was missing from your box and I will send you a private message to help.    Warm regards, Laurie
New Reply in PLAY! by SEPHORA
My September play by sephora?
KaylaB207 ROOKIE I ROUGE
Tuesday
My hair is platinum blonde and I got the brown eyebrow ti...
Echo5680 ROOKIE I ROUGE
Wednesday
Reply: My hair is platinum blonde and I got the brown eyebrow tint. 🙄
My hair is platinum blonde and I got the brown eyebrow tint. 🙄
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New Reply in PLAY! by SEPHORA
About to Cancel PlayBox
ZeeDesai ROOKIE I ROUGE
Wednesday
Re: About to Cancel PlayBox
ZeeDesai ROOKIE I ROUGE
Wednesday
Reply: Thanks for the response Kevin, but I did log in and checked thru my link everything before reach out here. So many times it has ha ...read more
Thanks for the response Kevin, but I did log in and checked thru my link everything before reach out here. So many times it has happened that I never receive what it claims I am sent. It’s really wrong. 
New Post in PLAY! by SEPHORA
Play box a disappointment !
samplesjunkie ROOKIE I VIB
Wednesday
Love First Aide Beauty Primer
Love First Aide Beauty Primer
New Reply in PLAY! by SEPHORA
Youth to People sample almost empty
PaigeC36 ROOKIE I INSIDER
Wednesday
Re: Youth to People sample almost empty
kevinbt MOD INSIDER
Wednesday
Reply: Hi @PaigeC36, I'm sorry to hear that! I am sending you a private message to further assist.    Best,  Kevin ...read more
Hi @PaigeC36, I'm sorry to hear that! I am sending you a private message to further assist.    Best,  Kevin
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New Reply in PLAY! by SEPHORA
Received my First Sephora PLAY!
Isina ROOKIE I VIB
Tuesday
Re: Received my First Sephora PLAY!
RebeccaBT MOD INSIDER
Wednesday
Reply: Hi @Isina,   I am so happy to hear this! I hope you continue to love all of the products coming in your future boxes as well!   ...read more
Hi @Isina,   I am so happy to hear this! I hope you continue to love all of the products coming in your future boxes as well!   Best, Rebecca
New Reply in PLAY! by SEPHORA
September 2019 Box #030 Spoilers
HereticHime ROOKIE I ROUGE
a week ago
Re: September 2019 Box #030 Spoilers
kkayak ROOKIE I INSIDER
Wednesday
Reply: Ugh, me too. I've already gotten the aqua bomb at least 3 times, this is my 2nd same brow gel, not in this box but I can't count h ...read more
Ugh, me too. I've already gotten the aqua bomb at least 3 times, this is my 2nd same brow gel, not in this box but I can't count how man repeats of the caviar hair products which I can't use. This is my 2nd hourglass mascara too (but I like it so...) And I've only been a subscriber for a year. 
New Reply in PLAY! by SEPHORA
Who actually looks at our profiles?!
LinNicole ROOKIE I ROUGE
Tuesday
Re: Who actually looks at our profiles?!
LaurieBT MOD INSIDER
Wednesday
Reply: Hi @LinNicole,   I am sorry to hear this and thank you for sharing this feedback with us. The Play! Team works to send items that ...read more
Hi @LinNicole,   I am sorry to hear this and thank you for sharing this feedback with us. The Play! Team works to send items that match your profile as closely as possible, and I apologize that this item was not a fitting match. I'll share your feedback with our teams so improvements can be made. Also, I'm sorry to hear that an item leaked inside of your box, and I'll send you a private message to help shortly.   Best regards, Laurie
New Reply in PLAY! by SEPHORA
Another mascara?
denise74 ROOKIE I VIB
Tuesday
Re: Another mascara?
Ellejayy ROOKIE I INSIDER
Wednesday
Reply: Ha! I think I’ve gotten 6 this year out of 9 boxes 🤦🏼‍♀️
Ha! I think I’ve gotten 6 this year out of 9 boxes 🤦🏼‍♀️
New Reply in PLAY! by SEPHORA
September playbox
guera08 ROOKIE I ROUGE
Wednesday
Re: September playbox
Beary9 ROOKIE I INSIDER
Wednesday
Reply: I just cancelled. I promised myself I would if I got another primer, so I did. I would never, ever, ever use primers and I don't w ...read more
I just cancelled. I promised myself I would if I got another primer, so I did. I would never, ever, ever use primers and I don't want to keep paying for samples that go straight to the trash.Also, I got the Fresh scrub? If I wanted to sandpaper my skin, I'd get some at the Home Depot. That stuff is seriously bad for skin. Sorry Sephora.
New Post in PLAY! by SEPHORA
Total letdown....
krissycupcakes ROOKIE I VIB
Wednesday
This was my first box and I already own 4 of the 6 items I was sent. Also what's up with this crappy plastic ziplock bag it came i ...read more
This was my first box and I already own 4 of the 6 items I was sent. Also what's up with this crappy plastic ziplock bag it came in? Out of all the variations I got the one I will use the least and have to give half these items away. What happened to the cute drawstring bags that I could actually use for something? This is total garbage and I'm unimpressed. One more month to see if they can step up their game but if that one is in any way like this one I'm out. ✌️☹️
New Post in PLAY! by SEPHORA
Hi I was wondering how you can tell what box number you have?
Tinalee80 ROOKIE I INSIDER
Wednesday
I don’t know where to look for the box number . Can someone explain how to find the number and find out what box you get . Thanks
I don’t know where to look for the box number . Can someone explain how to find the number and find out what box you get . Thanks