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PLAY! by SEPHORA
PLAY! by SEPHORA
92415 Members
7455 Conversations
250+ looks
Discover or go deep on the monthly beauty subscription box. Play on, players.
Start a conversation
Discover or go deep on the monthly beauty subscription box. Play on, players.
join
Start a conversation
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New Post in PLAY! by SEPHORA
Has anyone still not gotten their Play box yet for October?
It generally never takes this long.
It generally never takes this long.
Recent Looks from this Group
New Post in PLAY! by SEPHORA
First time subscriber
Waiting for play box to come in
Waiting for play box to come in
New Reply in PLAY! by SEPHORA
App/Website Reveal Doesn't Match Box
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Re: App/Website Reveal Doesn't Match Box
LaurieBT MOD INSIDER
Reply: Hi @bookwyrmm, Thank you for sharing this feedback about your preview and your box. I'm going to send you a private message re ...read more
Hi @bookwyrmm, Thank you for sharing this feedback about your preview and your box. I'm going to send you a private message requesting more information so I can share this feedback. Thank you! Warm regards, Laurie
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New Reply in PLAY! by SEPHORA
What I got did not match “what I got”
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Re: What I got did not match “what I got”
meggieprice ROOKIE I INSIDER
Reply: I am completely disappointed in this months box. I do not wear foundation. The box has three foundations, a foundation setting spr ...read more
I am completely disappointed in this months box. I do not wear foundation. The box has three foundations, a foundation setting spray, and a primer for under the foundation . This is useless to me. I look forward to this box and open it with excitement- this is a major fail
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New Reply in PLAY! by SEPHORA
haven’t gotten box
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Re: haven’t gotten box
LaurieBT MOD INSIDER
Reply: Hi @cheesepuffpapi, I'll take a look further and I'll send you a private message to help shortly. Best regards, Laurie ...read more
Hi @cheesepuffpapi, I'll take a look further and I'll send you a private message to help shortly. Best regards, Laurie
New Post in PLAY! by SEPHORA
So much makeup!
I don’t wear a ton of makeup and much prefer to try out skincare products. I understand that there will still be months with more ...read more
I don’t wear a ton of makeup and much prefer to try out skincare products. I understand that there will still be months with more makeupand that’s fine, but THREE FOUNDATIONS this month? The skincare box this month looked amazing too and I’m so disappointed! Is there anyway tospecify that I would prefer more skincare than makeup if it’s available? I’ve subscribed since the very beginning and some months have beenbetter than others but this month really is the first time I’ve debating cancelling because the alternative items were so much better. I really hope there’s a way to choose what products suit our preferences better in the future. Adding to this: as far as the multiple foundations in the same box, each has different shades and were basically unusable for me. So half of the items in my box were a waste, and one item I’ve received at least three times before so yea to say I’m disappointed is an understatement.
New Reply in PLAY! by SEPHORA
OCTOBER SNEAK PEEK!
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Well, it's not like they knew you wanted to try it. You h...
PaigeC36 ROOKIE I INSIDER
Reply: Well, it's not like they knew you wanted to try it. You have to take the good with the bad when you subscribe to these kinds of th ...read more
Well, it's not like they knew you wanted to try it. You have to take the good with the bad when you subscribe to these kinds of things because you know going into it... nothing is guaranteed. you take the luck of the draw. I am not upset about my box but our of 3 foundations I may not get to use any of them. I have oily skin and the Tarte one is the only color that is likely to match my skin. so, yeah, I'm a little disappointed but that's the way it goes. it isn't a perfect science.
Recent images from this conversation
New Reply in PLAY! by SEPHORA
Some of My play box is different then they advertise.
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Re: Some of My play box is different then they advertise.
LaurieBT MOD INSIDER
Reply: Hi @greeneyez82, @abrockhausen and @dangercrow, I'm sorry to hear about your box preview! Usually clients need to be fully logg ...read more
Hi @greeneyez82, @abrockhausen and @dangercrow, I'm sorry to hear about your box preview! Usually clients need to be fully logged in when viewing their preview. Otherwise, it's possible that a default preview may be shown. I'll send you each a private message requesting more information so I can share this feedback. Thank you! Best regards, Laurie
New Reply in PLAY! by SEPHORA
Three foundation's
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Re: Three foundation's
LaurieBT MOD INSIDER
Reply: Hi @reecesgirl, I am so sorry that your items were damaged and thank you for your feedback about the items in your Play! box. I ...read more
Hi @reecesgirl, I am so sorry that your items were damaged and thank you for your feedback about the items in your Play! box. I will send you a private message to help shortly. Warm regards, Laurie
New Reply in PLAY! by SEPHORA
10-2019 box
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Re: 10-2019 box
LaurieBT MOD INSIDER
Reply: Hi @Vibha, I'm very sorry for any disappointment in regards to your Play! Box and thank you for sharing feedback with us. The Pl ...read more
Hi @Vibha, I'm very sorry for any disappointment in regards to your Play! Box and thank you for sharing feedback with us. The Play! Team works to send items that match your profile as closely as possible and I understand it can be disappointing if items are not a fitting match. I will share your feedback with the Play! Team so that improvements can be made. Your feedback is always welcome and appreciated! Warm regards, Laurie
New Reply in PLAY! by SEPHORA
OCTOBER Foundation disappointments.
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Re: OCTOBER Foundation disappointments.
LaurieBT MOD INSIDER
Reply: Hi @pap213, Thank you so much for taking the time to share feedback about the foundation samples in your Play! box. While the Pl ...read more
Hi @pap213, Thank you so much for taking the time to share feedback about the foundation samples in your Play! box. While the Play! Team tries to send items that match your beauty profile as closely as possible, I apologize if this was not a fitting match. We don't have the ability to omit specific product types from the boxes at this time, however I will share your feedback for review and improvements. Thank you! Best regards, Laurie
New Reply in PLAY! by SEPHORA
October PlayPass - WTF
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Re: October PlayPass - WTF
LaurieBT MOD INSIDER
Reply: Hi @kmar12, Thank you for sharing feedback with us about the foundation promotion from this month's Play! box. I apologize for a ...read more
Hi @kmar12, Thank you for sharing feedback with us about the foundation promotion from this month's Play! box. I apologize for any disappointment caused and will share your feedback with the Play! Team. Warm regards, Laurie
Recent images from this conversation
New Reply in PLAY! by SEPHORA
Bring PLAY to Canada 🇨🇦
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Re: Bring PLAY to Canada 🇨🇦
LaurieBT MOD INSIDER
Reply: Hi @mztm, We appreciate your interest regarding Play! by Sephora in Canada, and will keep our clients posted about any plans for ...read more
Hi @mztm, We appreciate your interest regarding Play! by Sephora in Canada, and will keep our clients posted about any plans for expansion in the future. Thank you! Warm regards, Laurie
New Reply in PLAY! by SEPHORA
Product opened..
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Re: Product opened..
DaneeBT MOD INSIDER
Reply: Hi @Moonfaery, I'm so sorry to hear about that! I'll send you a PM to help. Always, Danee ...read more
Hi @Moonfaery, I'm so sorry to hear about that! I'll send you a PM to help. Always, Danee
Recent images from this conversation
New Post in PLAY! by SEPHORA
October Play Box
Wow, October's Play Box was awful! I got three foundations also. I'm about ready to cancel. I also got makeup setting spray for th ...read more
Wow, October's Play Box was awful! I got three foundations also. I'm about ready to cancel. I also got makeup setting spray for the Second month in a row. Sephora really screwed up on this one. So mad about this.
New Reply in PLAY! by SEPHORA
Play box may be lost?
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Re: Play box may be lost?
RebeccaBT MOD INSIDER
Reply: Hi @nikkiaust, Typically, you can anticipate receiving your box around the third or fourth week of each month. I will send you ...read more
Hi @nikkiaust, Typically, you can anticipate receiving your box around the third or fourth week of each month. I will send you a PM to further assist you. Best, Rebecca
New Reply in PLAY! by SEPHORA
Points
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and then everyone canceled their sephora play .... i did....
BeachBumMommy ROOKIE I INSIDER
Reply: and then everyone canceled their sephora play .... i did. 3 foundation in one box! i dont even use foundation. sad to let it go bu ...read more
and then everyone canceled their sephora play .... i did. 3 foundation in one box! i dont even use foundation. sad to let it go but the coupon over the points is where i take my walk.
New Post in PLAY! by SEPHORA
always the same stuff
so should i give up on getting any actual MAKEUP? i get tons of skin products every month but have never ever received a blush, ey ...read more
so should i give up on getting any actual MAKEUP? i get tons of skin products every month but have never ever received a blush, eyeliner, eye shadow etc.. im increasingly disappointed with the boxes ... this one being the worst of all with 3 foundations ( i dont even wear foundation) i went back to the profile to see if i hadnt put correct preferences in, but there isnt anywhere that actually asks what makeup u use regularly or want to receive i love the concept of receiving a box every month.. i get so excited for it to arrive but almost always disappointed
New Reply in PLAY! by SEPHORA
an entire box full of bad choices for October
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Re: an entire box full of bad choices for October
melissabt MOD INSIDER
Reply: @Jessielynne42, Thank you for taking the time to leave your feedback about the contents in your box. I am truly sorry to hear th ...read more
@Jessielynne42, Thank you for taking the time to leave your feedback about the contents in your box. I am truly sorry to hear that you were unhappy with the items. I will be sure to share this as feedback with the appropriate department within our company.
New Reply in PLAY! by SEPHORA
Can you return a PlayBox?
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Re: Can you return a PlayBox?
melissabt MOD INSIDER
Reply: @TyEena, I am sorry to hear that you are unhappy with the contents of your PLAY box. I will be sure to share this as feedback wi ...read more
@TyEena, I am sorry to hear that you are unhappy with the contents of your PLAY box. I will be sure to share this as feedback with the appropriate department within our company. Thank you.
New Reply in PLAY! by SEPHORA
I hate this month's box. WTF is up with all the foundation? I wanted the stuff in the email and POINTS not a coupon!
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Re: I hate this month's box. WTF is up with all the foundation? I wanted the stuff in the email and POINTS not a coupon!
LaurieBT MOD INSIDER
Reply: Hi @192hd83ybf23, I apologize for the disappointment regarding the foundation samples, and will share your feedback with the Pla ...read more
Hi @192hd83ybf23, I apologize for the disappointment regarding the foundation samples, and will share your feedback with the Play! Team so improvements can be made. This month, the boxes included a 20% off foundation promotion. Please stay tuned to see what will be offered next month. I'm sorry for the trouble regarding your box preview, and I will send you a private message requesting more information shortly. Thank you! Warm regards, Laurie
New Reply in PLAY! by SEPHORA
Keep getting Play boxes completely different from email and multiple repeats?
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Re: Keep getting Play boxes completely different from email and multiple repeats?
LaurieBT MOD INSIDER
Reply: Hi @ElleRenn31, I appreciate your feedback about this month's box and apologize for any disappointment caused. I'll send you a p ...read more
Hi @ElleRenn31, I appreciate your feedback about this month's box and apologize for any disappointment caused. I'll send you a private message requesting a bit more information about your preview so I can share this feedback with our teams. Thank you! Warm regards, Laurie
New Reply in PLAY! by SEPHORA
I’m not mad, but... 🤷🏻‍♀️
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Re: I’m not mad, but... 🤷🏻‍♀️
LaurieBT MOD INSIDER
Reply: Hi @Kaerob, Thank you for taking the time to share feedback with us about the foundation items in your Play! Box. I'm sorry if t ...read more
Hi @Kaerob, Thank you for taking the time to share feedback with us about the foundation items in your Play! Box. I'm sorry if these items were not a fitting match and will pass your feedback to the Play! Team for review and improvements. Warm regards, Laurie
Recent images from this conversation
New Reply in PLAY! by SEPHORA
😡😡😡
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😡😡😡
Marilupe22 ROOKIE I INSIDER
Reply: I totally canceled mine for the same reasons just minute ago. Decided to try Ipsy
I totally canceled mine for the same reasons just minute ago. Decided to try Ipsy
Recent images from this conversation
New Post in PLAY! by SEPHORA
This is my first Play box.
I did receive my box today. All though I was excited I did not want to receive any primers. I was gifted a box in the past with ...read more
I did receive my box today👌🏾. All though I was excited I did not want to receive any primers. I was gifted a box in the past with one. The contents in the box was ok, however I think They should include a face serum in all boxes. And also it would have been nice to receive the contents in a fabric type back instead of a fancy ziplock bag, “ just saying”.