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Post in PLAY! by SEPHORA

Wrong color and something was missing in my box.

My hair is platinum blonde so my eyebrows are very light not sure why I was sent a light brown color. That's way too dark. I'm a shade one. It also said my box had a matte primer which I did not receive. I would've liked to of tried it.

Re: Wrong color and something was missing in my box.

Hi @Echo5680,


Thank you for sharing this feedback with us about your items. The Play! Team works to include items that match your beauty profile as much as possible, and I apologize that this item was not a close match. I'll pass your feedback along to the Play! Team. Also, I'm sorry to hear that one of your items was missing from your box and I will send you a private message to help. 


Warm regards,

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