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Post in PLAY! by SEPHORA

Playbox items not same as pictured

Why doesn’t the play box items pictured here in the app match the actual box? Does Sephora just throw whatever is laying around or left to fill the boxes, I mean you look forward to what is pictured to try and then you don’t get them ?

Re: Playbox items not same as pictured

Hi @isabella2,


I am sorry about this! I recommend ensuring you're fully logged into your account when viewing your preview. You may need to log out and log back in again. I apologize for any inconvenience caused and I'll pass your feedback along to our Play! by Sephora team.


Warm regards,


RE: Re: Playbox items not same as pictured

This what was pictured I didn’t get The hello fab primer or the fresh scrub.. got belief cream and some fresh toner neither of which I’ll use .. don’t need skin care .. at least the primer would have been useful to try

Re: RE: Re: Playbox items not same as pictured

@isabella2 I'm going to look into this then send you a PM!

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