Play box still not here

[andi8887]

Hmm.. i usually have my box by now.. says shipped Jan 23rd ... what’s going on??

[NandaNelson]

Same here... mine usually arrives earlier. It was shipped more than a week ago and still no updates...

[ZakiyaBT]

Hi @NandaNelson, 

I will send you a PM for further assistance. 

Best,

Zakiya

[NandaNelson]

Thanks! 

What about the email and the app with different information regarding the products I will receive? Do you have any info?

[ZakiyaBT]

Hi @NandaNelson, 

When you sign into your account and click on click on view your box, you will be able to see your customized box. If you need further assistance, please send me a PM and I can look into this further for you. 

Best,

Zakiya

[NandaNelson]

Right, but the website and the email I received show different products from what the app shows!

[melissabt]

@andi8887,

I am going to look into the status of your box and send you a message shortly.