Missing Items

[Troyal28]

These “preview” items that are supposed to be in the box are never the same. They are usually switched out for a similar/likewise item that has a lower value. #1 arrived as a different (cheaper) pencil, #2 arrived as Sephora’s generic brand, #5 was not even in the box. This is starting to become the new normal for the PLAY box.  Anyone else having this problem?These “preview” items that are supposed to be in the box are never the same. They are usually switched out for a similar/likewise item that has a lower value. #1 arrived as a different (cheaper) pencil, #2 arrived as Sephora’s generic brand, #5 was not even in the box. This is starting to become the new normal for the PLAY box. Anyone else having this problem?

[LaurieBT]

Hi @Troyal28,

I'm sorry about this! Can you please clarify if you are logged into the Sephora App when viewing the "Current Box" preview? If you are not logged in, it will likely show the default preview, which may not match your box exactly.

If you are logged in, and your preview does not match the contents of that month's box, please send me a private message and I'll be happy to take a look further. I'm really sorry for any inconvenience, and I hope this helps. 🙂

Best regards,

Laurie

[Troyal28]

Thank you. Much appreciated