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July box never arrived?

I received an email saying that my July box had arrived but it never did? I’m really upset because this has never happened before

Re: July box never arrived?

@964zinkang,

 

I am sorry to hear about your PLAY box! I am going to send you a message now.

❤️ Melissa

RE: July box never arrived?

Omg that’s horrible! I’m LIVID because mine has shown “shipping information sent to UPS July 12 at 5:58pm” with NO updates since, normally by now it would show something. So I emailed customer service and all they said was UPS lost it (? How because it doesn’t even say that ups actually received it?!) and that they were giving me my money back. Like ARE YOU SERIOUS??? I appreciate giving me my money but to lie and say it’s ups’s fault when it hasn’t even shipped is RIDICULOUS!!! Besides I REALLY wanted what was in my box! I’m sooooo mad
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