Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in PLAY! by SEPHORA
Anonymous Insider

I signed up Nov 7th got billed received nothing. December 1st I'm billed again. Is this typical two charges before first box is ever shipped

shipments and billing

Re: I signed up Nov 7th got billed received nothing. December 1st I'm billed again. Is this typical two charges before first box is ever ship

Hi @Anonymous, 

 

I'm going to take a look at this for you and will send you a PM in just a moment 🙂

 

Bisous, 

 

Sian

Re: I signed up Nov 7th got billed received nothing. December 1st I'm billed again. Is this typical two charges before first box is ever ship

No that is not normal. I would post this in the customer service group for a mod to see and be able to look into it for you. You can also call and email customer service. They should refund you for november. Good luck!

Conversation Stats
  • 2 replies
  • 67 views
  • 0 Hearts Given
  • 3 Contributors
testing