How do they use the profiles?

[mnicolls]

In my box this month I received the benefit cosmetics gimme brow in 4.5. It specifically says it was chosen for my hair color. I’m blonde, my profile says I’m blonde and yet I got a medium dark brown eyebrow gel. What the hell?

[Sadiedogmom]

Same thing happened to me. I'm blonde, use shade 1, and recieved 4.5 based on my hair color. SMH. Guess Halloween is coming up...

[NeedtoStop]

Urrgh same happened to me, im brunette and i got the warm blonde version 🤦🏼‍♀️

[LinNicole]

Me too. I wear shade 1 in Benefit. 🙄

[RebeccaBT]

Hi @mnicolls,

We try to send items as close to your profile as possible. However, there is no guarantee we can send an exact match each month. I recommend trying the products to see if the formula is to your liking then we can shade match you in-store when you go in to redeem your Play! Pass. Additionally, I will also share your feedback with the Play! Team.

Best,
Rebecca