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Post in PLAY! by SEPHORA
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Highlighter all broken up when I got it.

This is how my Becca Highlighter looked when I got it today.

Re: Highlighter all broken up when I got it.

 Count me in as another with a Becca highlighter that is not only broken but was open and all over everything.  What a mess.  

Constructive advice:  It seems that this product just doesn't ship well.  I've read many people who have mail ordered the full sized and had the same thing happen.  It either needs to be in bubble wrap and then secured to something so it won't move around in the box, or just not shipped.

Re: Highlighter all broken up when I got it.

@flamingolegs I'm so sorry to hear that! I will send you a PM to help. 

Highlighter all broken up when I got it.

mine too

Re: Highlighter all broken up when I got it.

Hi @sun18,

 

I'm sorry to hear about that! I'll send you a PM to assist you further.

 

Always,
Danee

Re: Highlighter all broken up when I got it.

Hello! 

 

My Becca highlighter also arrived smashed and broken in my Play! Box. Would you be able to assist me please?

 

Thank you!

Ife

Re: Highlighter all broken up when I got it.

Hi @minustheife,

 

Thank you for sharing this feedback with us! I am sorry to hear this and I will send you a private message to help. 

 

Best regards,

Laurie

Re: Highlighter all broken up when I got it.

Hi @shellyjo24,

I'm so sorry to hear this. I will send you a private message to provide further assistance.

 

Stay Gorgeous,

Penelope

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