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Post in PLAY! by SEPHORA
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Empty product

I loved my sephora play box this month but recieved my Briogeo blossom and bloom volumizing spray empty. The lid was not completely tightened and the product leaked out of the spray bottle😭

RE: Empty product

Mine was empty too 😭

Re: RE: Empty product

Hi @Santista, @PamelaCM, @AdrianaHK and @jennv17,

 

I'm so sorry that this item arrived defective! Please send me a private message with your registered email address so I may take a look further.

 

Hi @HannahGrey,

 

I'm glad to hear that you have been assisted, and I'm very sorry for the inconvenience!

 

Best regards,

Laurie 🙂

Re: Empty product

Mine was like that too, everything in the box was wet. I contacted Customer Service and they gave me 100 points.

RE: Empty product

Mine too! And Its what I was most excited about Bc Briogeo is such a good brand. 😭😭😭

Re: Empty product

Mine was leaking too! They used to put some kind of padding in with the shipment to protect the products. Now it's just the bag inside the box. I always seem to have something broken...

I called customer service and they're sending me a replac...

I called customer service and they're sending me a replacement sample!
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