50 bonus points not added

[Hoodiez]

I placed an online order Oct 17 and used the promo code for the Sephora play points. I saw that the code was accepted, and I’ve already received my order even, but the points haven’t been posted to my account. How long do they usually take?

[Amberng94]

The same thing happened to me!

[PenelopeBT]

Hi Amberng94,

I'm so sorry to hear this. I will send you a private message to provide further assistance.

Stay Gorgeous,

Penelope

[PollyHPocket]

thanks!

[DaneeBT]

Hi @Hoodiez,

I'm sorry to hear the 50 points have not yet been credited to your Beauty Bank! I'm going to send you a PM to assist you further.

Always,

Danee

[karinaa93]

I had the same thing happen! 😕 

[kevinbt]

Sorry to hear that, @karinaa93! I went ahead and added them to your account. 🙂 If you log out and log back in you should see the updated amount! 

Regards, 

Kevin

[saucyy]

Can you help me too please? Same thing happened to me 😕

[keelybt]

@saucyy I will send you a message to help.