Unable to place my order

[makeup9lover]

Hello , I am trying to place an order and I'm unable to check out as it is giving me a payment failure error asking me to check my credit card details. I have made sure the credit card details are correct but I'm still repeatedly getting the error. Surprisingly, on my credit card I do see a charge and a refund so I'm not sure what the issue is and what's ongoing, if someone can help please!

[MeeNerva]

Same. Please help me.

[sonytason]

Same thing is happening to me! Two days in a row. Help! 

[DaneeBT]

Hi @sonytason,

I'm sorry for the trouble you're having. I'll look into this then send you a PM.

Always,
Danee

[DaneeBT]

Hi @makeup9lover,

I'm sorry for the trouble you're having! I'll look into it then send you a PM.

Always,
Danee

[makeup9lover]

Hello, can you help? I have tried with both credit card as well as a debit card. Still no luck 😞

[DaneeBT]

@makeup9lover I sent you a private message. Please check your inbox when you have a moment. To view your private messages, please click on the envelope icon in the top right corner of BIC, select the message, then reply. Thanks!

[pxl8e]

Could you let me know what the issue was? Im experiencing the same issue and customer service didnt know and said to wait a day but the sale will be over and my other email is needed for the VIB discount. What's going on?

[keelybt]

@pxl8e  I will look into this for you  and send you a PM. 

[RGbrown]

@makeup9lover 

I'd suggest contacting customer service by either calling or posting in the Customer Support Group

https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support

[makeup9lover]

Please help

[SportyGirly125]

@makeup9lover @I would call customer service 

[makeup9lover]

I tried, no luck:(