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Post in Lip Lovers

Response from Bite Beauty

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Hi! I received a note from Bite a Beauty. I'm happy about it; we'll see how it goes. 

Re: Response from Bite Beauty

A response, wow! I wonder how they're going to "correct their error" - repackage the product with a new name, or just discontinue it?

Re: Response from Bite Beauty

What does "have corrected our error" mean?

 

Thanks mrsbaine for sharing your response and thanks Bite for responding!

Re: Response from Bite Beauty

Indeed! Thanks so much for sharing this! Hopefully this means that they'll change the name so that it's not so innappropriate?

Re: Response from Bite Beauty

That's good!  I knew it wasn't their intention and they had no clue.  I'm sure they'll change the name now.

Re: Response from Bite Beauty

Now that is what I call customer service.  Apologizes for the error and says that they will try to correct their error.  I know a few stores that could learn from this. 

Re: Response from Bite Beauty

I'm glad to see they didn't just brush off the concern and is going to do something about it!

Re: Response from Bite Beauty

what was the name?

Re: Response from Bite Beauty

Strangefruit

 

Re: Response from Bite Beauty

that's offensive?

Re: Response from Bite Beauty

To most people, that name is offensive because there's a song called strangefuit and it was about lynching black men.

Re: Response from Bite Beauty

oh, new to me

Re: Response from Bite Beauty

It's ok. Not a lot of people knew about this until someone brought it up. 

Re: Response from Bite Beauty

Oh my gosh. That's awful Smiley Sad

Re: Response from Bite Beauty

Thanks for letting us know that you heard something back from Bite! and thanks also for being so diligent and fighting the good fight. I know that you caught a lot of heat lately and I wanted you to know that I respect you a lot for standing up for what is right!

Go ahead mrsbaine!

Re: Response from Bite Beauty

Thank you!!!

Re: Response from Bite Beauty

thanks for the follow up!

Re: Response from Bite Beauty

Great to hear they are going to address this and hopefully without delay.  Thanks for taking it up with them mrsbaines!

Re: Response from Bite Beauty

I got the same note, but I wasn't sure whether I should make a new thread for an update.  So thank you for doing so, and FYI to everyone else, I got the same response.  Looks like they're trying to fix things ASAP.

Re: Response from Bite Beauty

I'm glad this was resolved so quickly.  Nars might be able to learn a couple things from them Smiley Wink

Re: Response from Bite Beauty

A shout burst forth as I read your post....AMEN! (Scared the he@@ out of the cat).

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