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Rewards

Seriously Sephora, what is going on with your Rewards program? New rewards are made available SOME (definitely not ALL) Tuesdays and Thursdays but unless we are literally waiting to claim a reward the minute it is released, we miss out. This is beyond useless. In Canada, the PC Optimum points program at Beauty Boutique is infinitely better than Sephora's rewards program because it has cash value. For the last decade I have literally spent thousands of dollars per year at Sephora and while I have Rouge status through the end of 2020, I am so pissed off about the fact that you might as well not have a rewards program, Sephora will not be receiving any further business from me unless it gets its act together and is able to implement a rewards plan that actually rewards its most loyal customers.

RE: Rewards

I have the exact same problem. It’s beyond frustrating. I have emailed the company about it but the reply I got was “Please check the website as soon as possible so you can take advantage of the great rewards! We’re sorry that you weren’t successful this time!” I haven’t been able to claim a reward valued at over 500 points since I began shopping with Sephora (several years now.) I understand limited quantities, however it’s a huge company with millions of customers. Surely they can arrange to have a far larger quantity on hand. The rouge rewards aren’t good enough IMO. The whole system needs an overhaul.

RE: Rewards

I was thinking the same! I check regularly and always miss out on the rewards ... pretty frustrating because I end up using them on stuff and don’t really need or want just to use them. Should be a better system that would make it more fair!

Re: Rewards

I comely agree with your post. In fact, you must have been reading my mind. I did read somewhere that we could use points towards fullsized products, but I can’t seem to find where or how to do that! I will be taking my business back to Shoppers beauty unless this changes.m

Re: Rewards

People take advantage of the rewards and promos. I see the same person make multiple $50 orders to reuse the same codes, then resell the free stuff at inflated prices.

I redeemed 500 points for the fresh sugar lip balm and never got it because they ran out of inventory - now everyone who got it is reselling them for $25 on selling apps and fb.

Rewards

I also felt like I was building points toward something useful, but the good rewards are always sold out. why have points at all? I went to an Ulta for the first time in years today. I liked their selection and they actually have sales on their house brand of cosmetics. I bought a Stila eyeliner. Will explore their reward program because maybe it's better than Sephora's.

Re: Rewards

@MDinMD1it definitely is, especially if you're platinum or diamond - today there is 7x pts for diamond members! and you can also combine offers, to sometimes get 10+ pts on some things...you just have to get their emails and stay on top of things, bc a lot of the good sales or points are only for 1 day.

 

but I do like how sephora always has freebies with $25 order Smiley Happy

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