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Purchases and Beauty Insider Points

I went into Sephora a month ago, my purchases and beauty insider points are not updated.

 

I also went in yesterday and that is also not entered. What happened?

 

On the top of both receipts, it says: "Beauty Insider Sale".


So it should have shown correct?

Please and thank you. 

Re: Purchases and Beauty Insider Points

Hi Dancextinedance, I sent you a message to help. 

Re: Purchases and Beauty Insider Points

Did they scan your beauty insider card? Your online account and beauty insider card are probably not synced. You'll need to a mod to help you out with that. You might have to post this in the customer service section to get a quicker response by a mod.

Re: Purchases and Beauty Insider Points

It should be linked. My previous purchases are there as well. It was just weird that last month's and Jan. 11th's purchases are not shown as well as the points. 

Thank you. I will move this to customer service. 

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