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Points not awarded

I recently purchased a perfume in store and the points weren't added to my account even though she scanned the card and my receipt indicates it was a beauty insider sale. Can I still redeem them? 

Re: Points not awarded

Hi @angelikuh,

 

I'm sorry about that! I'll be happy to update your Beauty Bank for you. I'll send you a private message requesting more info.

 

Always,

Danee

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