Order cancelled - "unable to confirm your payment information"

[Anonymous]

I've just placed an order and received an email "For your own security and protection, we have cancelled your order # because we were unable to confirm your payment information. We have included the order information below so that you can review the details of your order."

I entered valid payment details (gift cards), could someone look into this please?

[StephanieBT]

Hi @Anonymous I will check on this for you and PM you soon with more information.

[Anonymous]

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StephanieBT wrote:

Hi @Hello77 I will check on this for you and PM you soon with more information.

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Okay thank you I am waiting (: