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Not getting Beauty Insider points?

I just checked my BI points and past purchases list. It hasn't recorded a whole ton of my purchases. It says the last time I shopped at Sephora was January but thats not true! I've bought so many things since then. Can I still get those points some how? Are they recorded some where else? I only have one receipt left though...

Re: Not getting Beauty Insider points?

Hi fayesam,


We can certainly add the points for the missing purchases.  Please give us a call at 1-877-SEPHORA and one of our Beauty Advisors would be happy to help Smiley Happy


xo, Mia

Re: Not getting Beauty Insider points?

Thanks! I just called and the Beauty Advisor told me I could bring my receipt to the Sephora store I purchased the items from, and then they'll add those points to my card for me. But I can't get points for the purchases I don't have receipts for. Kind of sad but it's ok, better than nothing.

Re: Not getting Beauty Insider points?

Did you call your credit/debit card company? Sometimes they can secure a copy of the receipt. It probably won't have the individual items listed, but should still have the store number, register number, time, and purchase amount. Worth a try if you didn't pay another way...

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