None of my online orders will process! For months.

[stephp1994]

For the last few months I have been unable to order anything on the Sephora site or the app. I have used multiple methods of payment such as Apple Pay, entering in my debit cards, credit cards, PayPal, Klarna, afterpay, zip, you name it. It will go through as “placed”, the amount will take out of the account successfully, and then instead of another confirmation email, I get an email saying the order has been canceled due to “unauthorized transaction”. I’ve seen a lot of others post that this has happened to them but I haven’t seen any updates. Can someone please help me? 

[keelybt]

@MayItchard I will send you a PM. 

[rilop98]

I have been having this same issue for quite some time. Were you able to get it fixed?? Thanks!

[LaurieBT]

Hi @rilop98,

I'm sorry about this! I'll send you a message shortly.

Best regards,
Laurie 

[keelybt]

@stephp1994 I'm sorry to hear that! I will send you a PM to help.